Posted 06 August, 2026
Hybrid Customer Experience Advisor: Proactive Support & Growth
Socket.dev
Napier City, HKB, NZ
Full Time
Reference: 01d11acbd884ee2c
Job Description
Xero is hiring a Customer Experience Specialist in Hawke's Bay, New Zealand. You will act as a brand ambassador, guiding small businesses and accountants to unlock full value from our platform, delivering high-quality support across channels with empathy and proactive resolution. You will join a hybrid team with three days in the office (Wednesday mandatory) and two days remote. Initial training requires five days on-site. Start date anticipated 10 AUG 2026. #J-18808-Ljbffr