Temporary Management Assistant Officer (Housing Operations) - 6 months

Temporary Management Assistant Officer (Housing Operations) - 6 months National University of Singapore – Queenstown The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and the Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore Job Description The candidate will perform operational and administrative duties at the front office of Residential Colleges at NUS, with key responsibilities as follows: 1) Front Desk Operations Manage front desk services and ensure check-in and check-out operations for student residences at University Town align with Housing Services' objectives. Respond to and resolve enquiries and feedback from residents, guests, conference delegates, and other stakeholders in a timely manner. Administer and update room bookings and resident records in the University Housing Management System, including FIN expiry tracking, room access programming, and key management. 2) Other Duties Assist in planning and coordinating the bi-annual mass check-in and check-out exercise. Perform administrative tasks, including occupancy reporting, fault and feedback logging, filing and indexing, and inventory control. Process payments and perform related financial data entry. Deliver a positive customer experience, with the ability to turn complaints into compliments. Support building management matters at the residences as needed, including safety, security, and facilities issues. Handle crises and incidents reported within the student residences. Qualifications Diploma in Hospitality Management or a related field, with at least 3 years of experience in frontline customer service Proficient in MS Office applications Excellent communication and interpersonal skills Well-groomed and presentable, with a professional demeanour Positive attitude and a strong team player Able to multi-task and perform effectively under pressure #J-18808-Ljbffr