Third Party Reproduction Coordinator

Fertility Associates – Auckland, North Island Here at Fertility Associates patients receive the latest options from top clinicians committed to providing the very best care through our network of clinics across Aotearoa New Zealand, for both private and publicly-funded treatment. Throughout our 37 years, we have brought over 30,000 babies into the world with our commitment to delivering quality solutions, strong customer ethos, and excellent patient outcomes. Our team culture encourages collaboration and support, with all team members working towards common goals. Our values of Care | Tiaki, Responsiveness | Te Whakautu, and Excellence | Kairangi are the starting point for all of our actions as we aspire to provide the best care for patients of all backgrounds, and to be an inclusive and equitable workplace for all. Why choose Fertility Associates? A fertility journey is a significant experience for patients, often something they will always remember. Our staff make a difference in the lives of others through caring, kindness and empathy, helping them towards becoming parents. Influencing that patient experience is what makes our jobs rewarding. We offer 5 weeks annual leave, free car parking, and an extra day off for your birthday! The Role This is a fixed-term role to February 2027 to cover for parental leave. Our Third Party Reproduction (TPR) team is a special group of team members who assist patients requiring extra help to help bring their dreams of a child closer to reality via donor sperm, donor egg, or surrogate. We are looking for TPR Coordinator to join the team on a fixed-term, full time position . Based in our group support office in Remuera, this role is 40 hours per week (1 FTE) Monday to Friday with some flexibility in work start and end times. Key responsibilities Maintain accurate donor records and documents Respond to donor inquiries and provide information; often being the first port-of-call Schedule and change patient appointments Build positive professional relationships with all stakeholders Maintain patient privacy to the highest standards at all times Ideal candidate, skills and experience Previous experience working in an office environment Able to competently and confidently use MS Office Suite of tools Sound data entry skills and excellent attention to detail Interested and able to learn new software platforms, and the intricacies of the work of our organisation Comfortable taking and making phone calls is a must; speaking directly to and replying to client queries is a large part of the role. Able to work effectively independently in the role, whilst happy and able to assist others for the overall success of the team Personable, sympathetic, positive, and able to build positive professional connections We will only be considering applicants with the current right to work in New Zealand; please do not apply if you cannot fulfil this requirement. We value the breadth of knowledge and experience a diverse workforce brings to our organisation and strive to be an inclusive team where everyone feels welcome and appreciated. We encourage applicants from all backgrounds, age, gender identity, sexual orientation, ability, and religion to apply. We are proud to be a Rainbow Tick certified organisation through Toitū Takatāpui. #J-18808-Ljbffr