Kathmandu: Cluster Manager (NZ-NORTH)

Posted Sunday 2 August 2026 at 12:00 pm Do you thrive in a fast-paced retail environment? Are you passionate about leading teams, driving sales performance, and creating exceptional customer experiences? Our Retail Operations Team is looking for an inspiring, commercially minded, and people-focused Cluster Manager to lead a portfolio of Kathmandu stores while championing our brand and delivering outstanding business results. Why You’ll Love Working With Us At Kathmandu, we believe your job should enrich your life — not just fill your time. When you join our team, you get access to a range of genuinely valuable benefits: A brand with purpose We are B Corp certified — sustainability and people are at the heart of everything we do. Work for a business that prioritises protecting the planet and giving back. Generous staff discounts across Kathmandu and Rip Curl. Access to additional perks across our wider brand family. Grow with us Meaningful career opportunities across stores, support offices, and distribution in Australia and New Zealand. Pathways into more departments. A culture built on teamwork and adventure Work alongside people who share your passion for the outdoors. Be part of a supportive, fun and inclusive team environment. A Little Bit About the Role… As a Cluster Manager , you’ll be responsible for driving sales performance, leading and developing store teams, and ensuring operational excellence across your cluster of Kathmandu stores. This role will also be responsible and situation in a key store of the region. Reporting to the National Retail Sales & Operations Manager, with regional support from the Regional Manager, you’ll play a pivotal role in bringing our brand to life while delivering exceptional commercial and customer outcomes. You will: Drive sales growth and ensure stores meet or exceed financial and KPI targets. Lead, coach, and develop Store Managers and retail teams to achieve outstanding performance. Foster a strong customer-first culture that delivers exceptional service experiences. Analyse sales trends, performance data, and store opportunities to maximise profitability. Manage wage costs, expenses, and inventory performance in line with business objectives. Ensure stores consistently deliver high standards of visual merchandising and presentation. Support recruitment, onboarding, training, and development of team members. Partner closely with Regional Managers, Visual Merchandising teams, and support office functions. Maintain operational excellence through strong stock management, roster planning, compliance, and store processes. Champion Kathmandu’s values, culture, and passion for the outdoors in everything you do. Every day presents an opportunity to lead from the front, inspire your teams, and create memorable experiences for our customers. What We’re Looking For… You’ll thrive in this role if you: A proven track record of delivering strong retail sales results. Exceptional leadership skills with the ability to motivate, coach, and develop high-performing teams. Strong commercial acumen and confidence analysing sales and business performance. Excellent communication, relationship-building, and problem-solving skills. The ability to drive accountability while fostering a positive and inclusive team culture. Strong merchandising knowledge and an eye for outstanding store presentation. Excellent organisational and time management skills. Experience managing multiple priorities in a fast-paced retail environment. A genuine passion for customer experience and the Kathmandu brand. A proactive mindset with the ability to identify opportunities and drive continuous improvement. About Kathmandu… Kathmandu is a leading global outdoor brand whose journey began in Aotearoa, New Zealand in 1987. We believe out there is where we thrive. It liberates, challenges, and inspires us. Our gear is built to empower, so more people can embrace adventure. It’s tested in New Zealand’s wildest conditions — because if it performs here, it can handle anywhere. As a proud certified B Corp, we prioritise people and planet in everything we do — out of respect for the natural world that inspires us. Our pioneering approach to sustainable innovation ensures every product is built to perform and made with a lighter impact on the environment. We’ve been out there for almost 40 years living our best lives. Now you can too. Join us on our mission to improve the wellbeing of the world through the great outdoors. Ready to Start Your Next Adventure? If you’re passionate about creating great customer experiences and love the idea of inspiring others to explore the outdoors, we want to meet you. Diversity, Inclusion & Belonging at KMD Brands At KMD Brands, we believe that diversity makes us stronger. We’re committed to building an inclusive workplace where everyone feels valued, respected, and empowered to be themselves. We celebrate the unique backgrounds, experiences, and perspectives of our people — across age, gender, identity, race, sexual orientation, ethnicity, and physical and mental ability. We know that when our team reflects the communities we serve, we create better outcomes for everyone. We proudly acknowledge and pay respect to Tangata Whenua, the Indigenous Nations, First Peoples, and Custodians of the lands and waterways on which our brand head offices reside in Aotearoa New Zealand, Australia and the United States. Their enduring connection to land, waters, and culture continues to inspire and guide us. #J-18808-Ljbffr