Casual Receptionist

Anglesea Hospital – Hamilton, North Island About the role We are seeking a highly motivated, organised, and adaptable Casual Receptionist to join our dynamic administration team. This role provides cover for annual leave, sick leave, and other roster gaps, offering a varied and rewarding opportunity within a busy healthcare environment. As the first point of contact for patients, visitors, clinicians, and staff, you will play a vital role in creating a positive experience from the moment people arrive or make contact with the hospital. You will provide exceptional customer service, manage incoming phone calls and enquiries, coordinate appointments, and support a range of administrative functions to ensure the smooth day‑to‑day operation of reception. The successful applicant will be professional, approachable, and able to remain calm under pressure while managing competing priorities. A strong commitment to teamwork, excellent communication skills, and a customer‑focused approach are essential. You will represent the organisation with professionalism and create a welcoming environment for everyone. What you'll be doing Greet and assist patients, visitors, medical specialists, contractors, and third‑party representatives with professionalism and courtesy Maintain a clean, organised, and welcoming front desk area Offer information or directions as needed, answering questions with clarity and professionalism Managing inquiries Direct visitors to the appropriate departments or individuals based on their needs Manage emails, respond promptly and redirect any required Collating clinical documentation Answer, screen, and direct incoming calls, ensuring that messages are conveyed promptly and accurately Provide basic troubleshooting or guidance for patients, escalating issues when necessary Perform additional tasks as assigned by the team leader Contribute to process improvement initiatives What we’re looking for Experience as a receptionist in healthcare or a similar professional environment is preferred Excellent communication and interpersonal skills, with the ability to interact with a wide range of stakeholders Strong organisation and time management skills, with the ability to prioritise and multitask effectively Proficiency in using Microsoft Office suite, including Word, Excel, and Outlook Attention to detail and a commitment to maintaining accurate records Flexibility and a willingness to take on a variety of tasks as needed What we offer Competitive remuneration A culture that values positive teamwork and strong ethical standards Car parking provided About us Anglesea Hospital, a prestigious private surgical hospital in Hamilton, is renowned for delivering exceptional elective surgical services. With four advanced operating theatres, a dedicated team of experienced professionals, and cutting‑edge technology, we pride ourselves on offering the highest standard of care to our patients. #J-18808-Ljbffr