Technical & Engineering Services Lead

The ADT Technical & Engineering Services Lead performs a vital role, responsible for leading ADT's Technical Engineering Service & Support (TESS) team, providing leadership and direction to the Engineering, Estimating, and Technical Support teams within the business, but also assisting directly with technical design and estimating services. The role will also assist the business with solution testing, selection and technology training as required. The role ensures the delivery of high-quality technical expertise, solution design, estimating, customer support, and engineering services that support business growth, customer satisfaction, and operational excellence. The Technical & Engineering Services Lead works closely with Sales, Operations, and Customers to develop fit-for-purpose security solutions, provide technical guidance, support project delivery, and ensure the effective management of engineering and estimating resources. The role is responsible for developing technical capability within the team, improving service delivery processes, maintaining strong customer and vendor relationships, and supporting ADT's commercial and operational objectives. Key responsibilities Lead, coach, mentor, and develop the Technical Service & Support team, including Engineers, Estimators, and Technical Support personnel Establish team objectives, priorities, and performance expectations Promote a culture of customer service, technical excellence, accountability, and continuous improvement Oversee resource allocation, workload management, and technical capability development Lead the delivery of engineering, estimating, and technical support services across the business while directly contributing to engineering design, solution development, and estimating activities Prepare and review engineering designs, scopes of work, technical specifications, and system architectures for customer solutions Personally undertake estimating and quotation activities for strategic, complex, or high-value opportunities Partner with the Sales team to provide technical expertise during customer engagement and solution development Support key customer meetings, site visits, and presentations where technical input is required Develop strong working relationships with internal teams, customers, suppliers, and industry partners About you Demonstrated experience leading technical service, engineering, estimating, or support teams while maintaining hands‑on responsibility for engineering, solution design, and estimating activities Strong leadership, coaching, and people management skills Experience within the electronic security, technology services, or related industry Strong understanding of security system solution design and estimating processes Experience supporting sales teams through technical consultation and customer engagement Strong stakeholder management and relationship-building skills Experience managing vendors and supplier relationships Strong analytical, problem‑solving, and decision‑making capabilities Ability to communicate effectively with stakeholders at all levels Minimum 5 years' experience in a senior technical leadership role with ongoing hands‑on involvement in engineering, solution design, technical consulting, and estimating About us At ADT, we strive to be New Zealand's leading security and safety monitoring partner. Our core values are Transparency, Inclusiveness, and Excellence. ADT is committed to providing reliable, high-quality service and innovative solutions to its customers. From protecting homes and small businesses to delivering sophisticated security solutions for large commercial organisations and critical infrastructure, ADT plays a key role in safeguarding communities across New Zealand. #J-18808-Ljbffr