Job Description
The University of Waikato is seeking an Associate Director of Service Operations to lead digital service operations, drive improvements, and deliver exceptional services campus-wide. This strategic role oversees Service Desk, Service Delivery and ICT Procurement, guiding a ~20 FTE team while aligning with ITIL practices and vendor partnerships. You will drive continuous improvement, leverage AI and automation, and shape the University’s digital service management posture to support staff, #J-18808-Ljbffr
