Resolution Adviser, Wellington

Do you have a passion for social justice, excellent communication skills and a proactive, can-do attitude? We are growing our team and have an exciting opportunity for a motivated person to join our friendly, supportive and highly-engaged team! In this role, you can make a real difference in people’s lives. The Banking Ombudsman Scheme provides a free and independent dispute resolution service. We aim to resolve disputes between banks and customers quickly and fairly, and to learn from complaints to prevent future problems. Our goal is to improve banking for customers and banksthrough a fair banking sector. We offer abright central Wellington office that overlooks the harbour, flexible working arrangements, a friendly office culture, and regular social events. We also offer wellness benefits including health insurance contribution, flu vaccines, free fruit and great coffee. Mō te tūnga – About the role As Resolution Adviser, you will be responsible for helping to resolve complaints in our early resolution service. This includes giving advice to the public, complainants and banks, identifying issues and learnings, and facilitating the resolution of complaints. To view the position description, please check out our website: https://bankomb.org.nz/vacancies/ Ideally you are: great with people from all walks of life, even when they are having a challenging time an excellent communicator with some experience in complaint-handling excellent at analysing complex issues and understanding different perspectives proactive, efficient & organised familiar with, and knowledgeable about, Te Ao Māori and Te Tiriti o Waitangi. an all-round great team player. If you have all of that plus a great attitude, we want to hear from you! The Banking Ombudsman Scheme recognises the importance of diversity and inclusion and is committed to providing a working environment that embraces these values. We strive to increasingly reflect the diversity of communities we serve by including and valuing perspectives from all backgrounds including ethnicity, religion, gender, age, accessibility needs, sexual orientation, and national origin. Please let us know if you would like support or have any access requirements that will help you through the recruitment process. Please note that we will begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time. If you have any queries about the role, please contact: **********@bankomb.org.nz #J-18808-Ljbffr