Team Leader

Cultivate Recruitment - Auckland, North Island About the Company: This is a specialist insurance business operating two well-established brands within a larger, reputable New Zealand financial services group. It's a genuinely great team, with a strong culture already in place and an exciting period of change ahead. About the Role: This is a leadership position overseeing client support teams across two distinct brands. It's a new role that combines people leadership with operational excellence, giving you real influence over team culture, service standards and business performance. Your day-to-day will include: Coaching, developing and performance managing a growing team of direct reports Monitoring KPIs, compliance reporting and service delivery standards Acting as the escalation point for complex customer and operational matters Leading your team through a meaningful new system implementation Contributing to process improvement work alongside an experienced operational leader Pausing and seeing the big picture for what it is - then acting on the priorities What's In It For You: Our client takes care of their people. You'll enjoy: A competitive base salary with profit sharing, fully funded health, life, travel, trauma and income protection insurance, three wellness days per year Genuine career development opportunities within a well-regarded New Zealand financial services group. Working closely with someone who has 17 years of institutional knowledge, learning the business deeply before stepping into real autonomy. If you value genuine mentorship and want to truly understand a business before running with it, this is the role for you. About You: You're a proven team leader from a customer-facing, regulated or process-driven environment, ideally insurance or financial services — with a hands-on approach and a genuine passion for developing people. To thrive here, you must demonstrate: A people-first leadership style with the ability to hold high standards Genuine enthusiasm for change, with a track record of guiding teams through system or process transitions A collaborative, cross-functional mindset - you think beyond your own team and contribute to shared goals Operational problem-solving ability, spotting inefficiencies and working through to practical solutions Comfort picking up new technology quickly is essential, and familiarity with compliance monitoring in a regulated environment is required. Why This Role Is Different: This is more than a traditional team leader role. You'll have the opportunity to influence how two well-established insurance brands operate, contribute to a longer-term vision of those brands working more cohesively, and play a meaningful part in shaping the customer experience. If you enjoy leading people, improving processes and making a real impact, we'd love to hear from you. We believe diversity is vital to a healthy, high-performing workplace. That's why we're committed to delivering a psychologically safe recruitment experience. One that uncovers and celebrates your strengths. If traditional hiring processes don't bring out your best let us know. We want you to shine, not shy away. you'll need to hold New Zealand citizenship, residency, or a valid work visa. #J-18808-Ljbffr