Contract Manager

Lead a diverse team across a 24/7 operational environment Be part of a global facilities management leader, OCS Opportunity to make a real impact in a dynamic, fast-paced role Mō OCS/1M: Ki OCS/1M ka aro pū ki te whakaū i ō mātou ake mātāpono: Whakapono (Trust), Whakaute (Respect), Kotahitanga (Unity) me te Whakamana (Empowerment). Ko tōnā waru tekau ngā tau mātou e mahi ana ki roto i te rāngai nei, he pai mutunga te kounga o ngā mahi Whakapaipai Whare Pākihi, Whakahaere Wāhi Mahi me te ratonga WasteLine Solutions e mahia nei ki ngā rāngai katoa i Aotearoa puta noa ki te ao. About OCS: OCS is a global leader in facilities management with over 80 years of experience in New Zealand. We provide high-quality cleaning, facilities management, and WasteLine services across diverse sectors—helping organisations maintain safe, efficient, and welcoming environments. The Role We are seeking a dedicated and adaptable Contract Manager to oversee a key operation that runs 24 hours a day, 7 days a week. While this is a 40-hour role primarily worked Monday to Friday, flexibility is essential to ensure the smooth and effective delivery of services across all shifts. You will lead and support a diverse team working varied rosters, and be available to respond to out-of-hours queries or issues from both team members and clients when required. Your responsibilities include, but are not limited to: Managing day-to-day contract operations to ensure service delivery meets expectations Leading, coaching, and supporting staff across multiple shift patterns Maintaining strong client relationships and acting as a key point of contact Monitoring performance, addressing issues, and driving continuous improvement Managing rosters and ensuring adequate staffing across all operational hours Responding to out-of-hours calls from team members and clients as needed Ensuring compliance with company standards, policies, and procedures Supporting a positive, safe, and productive team environment About You Proven experience in a supervisory or management role within operations or facilities services Strong leadership skills with the ability to manage teams across varied shifts Highly organised, with the ability to prioritise and manage competing demands Flexible and responsive, with a willingness to support a 24/7 operation when required Excellent communication and relationship-building skills Able to remain calm under pressure and resolve issues effectively Committed to delivering high-quality service and continuous improvement Confident using systems and reporting tools relevant to operational management This role is subject to pre-employment checks and may require a clean criminal record. Final appointment is contingent on satisfactory results. Applicants for this position should have NZ residency or a valid NZ work visa. #J-18808-Ljbffr