Customer Service Team Leader

Are you passionate about delivering exceptional customer experiences and leading others to do the same? We’re looking for a Customer Service Team Leader to guide, support, and motivate our team of CSRs within our business. About the Role As Team Leader, you’ll oversee a team of representatives, ensuring they provide outstanding service to our clients. You’ll coach and develop your team, manage performance, and create a positive environment where staff feel supported and customers receive the best possible experience. Key Responsibilities Lead, mentor, and support a team of Customer Service Representatives Monitor daily performance and provide regular coaching and feedback Ensure high-quality customer service and compliance with company standards Manage team rosters, workflows, and priorities Handle escalated customer queries and resolve issues effectively Support staff development through training and guidance Drive a culture of teamwork, professionalism, and customer focus Identify system issues and customer pain points to improve the customer experience. Work with management to enhance workflows and service processes ethically and effectively. Support new tools and procedures by testing and validating improvements against customer needs. What We’re Looking For Proven experience in customer service, preferably within insurance or financial services Previous leadership or team coordination experience Strong coaching, mentoring, and problem-solving skills Demonstrated experience in system improvement, business requirements writing, and testing. Excellent communication, stakeholder management, and analytical skills. Resilient, adaptable, and customer-focused with a proactive leadership style. Customer-first approach with a focus on quality service delivery What on Offer Free Health Insurance for employees. 50% discount on Motor Insurance for employees and their immediate families. Discretionary, performance-focused annual bonus. Supportive, collaborative culture with strong leadership engagement. Opportunity to work with major automotive and insurance partners in a dynamic, growing organisation. Ready to lead and make an impact? If you’re a forward-thinking leader who thrives in a fast-paced, customer-focused environment and is excited about shaping the future of customer service through technology, we’d love to hear from you. #J-18808-Ljbffr