Senior Business Analyst

We are looking for a proactive and experienced Senior Business Analyst to lead requirements discovery, analysis, validation, and delivery support for complex or cross-functional digital initiatives. This role is expected to be approximately 70% execution-focused and 30% strategic, requiring the candidate to work hands-on with stakeholders, product teams, designers, engineering teams, operations, and business users, while also shaping recommendations that influence product direction, process improvements, and long-term decision-making. The Senior Business Analyst should be comfortable working with ambiguity, challenging assumptions, navigating conflicting stakeholder needs, and translating complex business and technical requirements into structured, actionable specifications. The role also requires strong ownership in ensuring that solutions are validated, business outcomes are met, and junior Business Analysts are guided in effective requirements and stakeholder management practices. Key responsibilities Lead requirements discovery for complex or cross-functional initiatives through stakeholder interviews, workshops, walkthroughs, and desk research Manage stakeholder expectations and challenge assumptions to uncover the real problem before jumping to solutions Translate ambiguous business needs into structured, actionable, and testable business and technical requirements Develop user stories, acceptance criteria, process flows, use cases, business rules, service journeys, and technical specifications that guide delivery teams Assess current-state business processes across multiple work units and identify inefficiencies, gaps, pain points, and improvement opportunities Propose structural improvements that deliver measurable impact to users and the business Use advanced data analysis to identify trends, uncover insights, predict outcomes, and support evidence-based decision-making Design and run experiments, prototypes, pilots, and proof-of-concepts to validate ideas early and build evidence before committing to large-scale delivery Lead testing and validation efforts for medium-to-large initiatives to ensure implemented solutions meet business needs and function as intended Coach junior Business Analysts on effective requirements practices, stakeholder management, facilitation, documentation, and ownership mindset About you Degree in Information Systems, Computer Science, Business, Operations Management, or a related discipline, or significant professional experience and demonstrated skills in business analysis, operations management, Agile/Scrum methodologies, or related areas Minimum 5 years of relevant work experience in business analysis, product delivery, operations, digital transformation, or related roles Strong user-centred analysis, stakeholder engagement, facilitation, and process modelling skills Strong experience in requirements discovery, requirements architecture, user story writing, acceptance criteria definition, process mapping, and documentation Ability to translate ambiguous or complex business needs into structured, actionable, and testable requirements Experience facilitating interactive design thinking workshops that promote empathy, creativity, collaboration, and shared understanding Familiarity with ideation, prototyping, pilot, and proof-of-concept techniques to frame and validate the right problems Proficiency with tools such as Jira, Confluence, Excel, Visio, Lucidchart, Miro, SQL, and data visualisation software Strong active listening, adaptability, teamwork, curiosity, and openness to feedback Significant experience and knowledge in the respective domain would be preferred Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad . #J-18808-Ljbffr