IT Support Technician

Convergence Partners – Auckland airport, North Island Blue Wing Honda, a trusted global brand, is seeking an IT Support Technician to provide first-line technical support to internal staff, with support to its national dealer network as required. Reporting to the IT Manager, this full-time, on-site role plays an important part in keeping the technology that supports the business running smoothly and reliably. While the core of the role is Level 1 support, this is a position with genuine room to grow. You will have the opportunity to take on elements of Level 2 work as your capability develops, and to be involved in IT projects including rollouts, migrations, and hardware refreshes. For someone early in their IT career, it offers the breadth of a small, hands-on team with the backing of an established national business, and a clear pathway to build depth beyond the service desk. The scope spans the full breadth of end-user technology, from Microsoft 365 and identity administration through to device deployment, asset management, and improvement initiatives. This is a role for a pragmatic, hard-working technician: dependable, punctual, and accountable for follow-up, with a customer-first mind-set and patience under pressure. Someone who communicates honestly, is comfortable rolling their sleeves up, and does the routine work consistently well. What you'll be doing: Providing Level 1 support across desktops, laptops, mobile devices, and core business applications Triaging, resolving, and escalating support requests through the ticketing system with clear communication and accurate documentation Supporting the Microsoft 365 environment, including Outlook, Teams, One Drive, and SharePoint Performing delegated Active Directory administration and supporting on-boarding and off-boarding processes Managing device builds, deployment, and asset records to a high standard Providing first-line support for reporting tools and acting as technical liaison for on-site systems and vendors Stepping into Level 2 troubleshooting and resolution as your experience and confidence grow Participating in IT projects including rollouts, migrations, and hardware refreshes Contributing to documentation, knowledge base development, and continuous improvement What we're looking for: 1 to 2+ years in a service desk, desktop support, or customer-facing IT role Working knowledge of Microsoft 365 support and troubleshooting Basic Active Directory administration experience, with exposure to SharePoint A structured, methodical troubleshooting approach with strong documentation discipline A pragmatic, hard-working style with honest, straightforward communication Someone hands-on and adaptable, equally comfortable with routine BAU tasks and bigger challenges A customer-first mind-set, excellent communication skills, and patience under pressure Entra ID, networking fundamentals, ITIL awareness, or CompTIA A+ certification are desirable Happy to be on site 5 days per week Why Blue Wing Honda? Blue Wing Honda is a well-established, nationally recognised organisation with a strong brand presence and long-standing dealer partnerships across New Zealand. As the exclusive distributor for Honda motorbikes, power equipment, and marine outboards, the business has a proud heritage and national footprint, and is known for quality, reliability, and a strong commitment to customers. This is an opportunity to join a business that values people who care about doing things properly, with genuine variety, development, and visibility across the organisation. Applications are welcomed from candidates who are legally entitled to work in New Zealand. #J-18808-Ljbffr