Receptionist/Booking Clerk

Health New Zealand - Te Whatu Ora - Southern – Manawatu County Receptionist / Booking Clerk – Ambulatory Care, Palmerston North Hospital | Permanent, Full-time Salary range: $67,943 – $77,141 Hours of work: Up to 8 hours per day between 7:00am and 5:00pm, Monday to Friday Be the welcoming face of our service and play a key role in supporting patients throughout their healthcare journey. We are seeking a highly organised and customer-focused Receptionist / Booking Clerk to join the Ambulatory Care team at Palmerston North Hospital. This role offers the opportunity to make a meaningful difference every day by ensuring patients receive timely access to services while providing exceptional administrative support to clinical teams An encouraging learning environment where you will continue to grow and be challenged A professional and supportive culture and team setting Fulfilling and challenging work with great lifestyle options Tailored wellness programmes Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders. About the Role As a Receptionist / Booking Clerk, you will provide efficient, effective, and timely administrative support to ensure patients are booked and treated within agreed timeframes. Working as an integral member of the Ambulatory Care team, you will deliver high-quality reception and booking services while supporting the smooth operation of outpatient clinics and healthcare services. Your day-to-day responsibilities will include welcoming patients and visitors, responding to enquiries, managing referrals, coordinating appointments, maintaining accurate patient records, and ensuring clinic schedules and booking systems are up to date. You will liaise with patients, whānau, GPs, clinicians, and other healthcare teams to support a seamless patient experience. This role requires a proactive and adaptable individual who can manage competing priorities while maintaining a strong focus on customer service, accuracy, and confidentiality About you To be successful in this role, you will have: Previous administration, reception, or customer service experience Excellent verbal, written, and telephone communication skills Strong computer and keyboard skills with a high level of accuracy Excellent organisational and time-management skills Ability to prioritise workload and meet deadlines in a busy environment Strong interpersonal skills and a commitment to customer-focused service Understanding of confidentiality, privacy, and professional standards Sound problem-solving abilities and good judgement Ability to work collaboratively within a multidisciplinary team Knowledge of Te Tiriti o Waitangi principles and commitment to equitable health outcomes Knowledge of patient booking systems Experience in a healthcare environment Understanding of medical terminology About the Team/Service The Ambulatory Care team provides essential outpatient and specialist services to patients across the MidCentral region. Administration staff play a critical role in ensuring patients receive timely access to care and that clinics operate efficiently and effectively. Working within a supportive team environment, you will contribute to delivering a professional, responsive, and patient-centred service Te Pae Hauora o Ruahine o Tararua – MidCentral is a 350-bed hospital in the city of Palmerston North, Manawatū, a city in the Lower North Island of New Zealand. Palmerston North Hospital is a secondary hospital and offers most medical and surgical specialties with the exception of Cardiothoracic, Plastic and Neurosurgery. The hospital serves a local population of 180,000 but is the base for a regional head and neck oncology service which has responsibility for a population of 550,000 and draws patients from Whanganui, Taranaki, and Hawke's Bay. Employing over 2500 people, MidCentral offers a supportive work environment that accepts and values all employees. We actively seek Māori kaimahi into our workforce and provide an environment which delivers our commitment to equity, diversity, and inclusion. About the Location Manawatū offers the perfect blend of city convenience and rural charm. Whether you're drawn to peaceful village life, vibrant townships, or the buzz of the city, you'll find your ideal lifestyle here. It's a family-friendly region that's easy to live in and even easier to love. The region is also home to excellent schools and two tertiary institutions: Massey University and the International Pacific College. Outdoor enthusiasts are spoiled for choice—beaches, ski fields, lakes, and mountains are all within reach, along with fantastic hiking and mountain biking tracks. No traffic, an easy commute to work and a strong community feel, help achieve true work-life balance. Our central location makes it easy to explore the rest of New Zealand, whether you're heading off on a road trip or catching a short flight. For more information on living and working in the Manawatū: Working at Health New Zealand Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community . We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. #J-18808-Ljbffr