Customer Service Representative

About The Opportunity Make a genuine difference by helping customers and providers navigate important enquiries Manage a variety of inbound calls, listening carefully and explaining clear next steps Build your knowledge through structured training, coaching and hands‑on support Navigate multiple systems while delivering accurate and timely information Join a collaborative team that values empathy, professionalism and supporting one another What You'll Bring A natural ability to build rapport and communicate clearly over the phone Genuine empathy and patience when assisting people in challenging situations Resilience and confidence working through complex or sensitive conversations Strong attention to detail and the ability to learn new processes and technology A positive, adaptable approach and willingness to contribute to the wider team What's on Offer Meaningful work where every conversation can make a positive difference Full training and ongoing support to help you succeed Monday-Friday shifts rostered between 8am and 6pm No weekends, late nights or split shifts A central Dunedin location and welcoming, team-focused environment Valuable experience within a large and well-established organisation To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa. #J-18808-Ljbffr