Technical Support Specialist (5 month Fixed Term)

Technical Support Specialist (5 month Fixed Term) Clanwilliam ANZ – Christchurch, South Island At Lanas, we empower healthcare providers to deliver exceptional care through innovative, reliable, and secure software solutions. With a strong presence across Australia and New Zealand, we support clients operating in diverse healthcare settings, from GP practices and specialist clinics to hospitals, laboratories, allied health, insurers, and community-based organisations. We are driven by purpose and grounded in care. We believe deeply in the work we do and in the impact we have. Our commitment to our customers, partners, communities, and each other is reflected in every interaction, every product, and every partnership. As part of the wider Lanas family, TONIQ is a nationwide supplier of healthcare technology and has been providing software solutions to the health sector for over 20 years. We proudly develop and support software that is used in 85% of pharmacies across New Zealand, as well as a range of other healthcare providers. We believe in what we do, we care about our customers, our partners, our communities, and each other, and we demonstrate this in every way. This is a fixed-term contract commencing as soon as possible and running through to the end of December 2026 . It is an excellent opportunity to gain experience with a leading healthcare technology provider while making an immediate impact. What you’ll be doing As part of Toniq’s Technical Support Team, you’ll be the first point of contact for pharmacies and healthcare providers across New Zealand and the Pacific Islands. Your role will be to deliver exceptional frontline customer service, ensuring our clients get the most out of Toniq’s software solutions. In this role you will: Log, resolve, and follow up on customer queries in a timely manner. Troubleshoot and resolve software, system, or hardware-related issues — escalating where required. Provide guidance, training, and application support to customers. Build strong relationships with clients and act as a trusted advisor. Contribute to process improvements and enhancements to Toniq’s knowledge base. Work collaboratively with colleagues and liaise with third parties when specialised technical support is needed. Our team works Monday to Friday between 8:00 am and 6:00 pm. About You 1–2 years’ experience in a customer service role, ideally in IT support, administration, call centres, or within the pharmacy/health sector. Strong problem-solving skills and the ability to self-manage. Excellent written and verbal communication skills in English. Proficiency with Microsoft Office products, operating systems, and basic computer hardware. The ability to build rapport with customers and work effectively as part of a team. Permanent working rights in New Zealand and are currently residing in Christchurch. We also value: Prior knowledge of pharmacy systems or retail/dispensing systems. Experience with Toniq software. Familiarity with Windows desktop and server environments. Knowledge of networking, internet connectivity, and printer configuration. Experience documenting internal processes and customer-facing instructions. Experience with ticket management software. Don’t meet every requirement? If you’re motivated to learn, passionate about technology, and eager to contribute to the healthcare sector, we’d still love to hear from you. What we offer: Supportive, people-focused culture. A diverse and inclusive team environment. Demonstrated career path with opportunities to progress within Lanas. Work–life balance with flexible and hybrid working options. Centrally located, modern offices (bike lockers, showers, great kitchen, and social spaces). Birthday leave — an extra day off to celebrate your special day. A team that celebrates success together and enjoys regular social events. Market-competitive remuneration based on your skills and experience. The opportunity to join a successful and growing global business. #J-18808-Ljbffr