Dispatch & Claims Operator

All Drains is a fast-moving Auckland drainage, CCTV and civil business working across residential, commercial and the Watercare network. We're known for getting the job done properly - and we need someone who runs the dispatch and claims operation like it's theirs. This isn't admin support. It's the engine room. You’ll own every job from the moment it lands to the moment we get paid for it - dispatching crews each morning, keeping vehicles and people working at full stretch, and making sure all data from the crew onsite is recorded properly. Then you’ll turn that work into accurate, fully-claimed payment claims, because a job well run means nothing if we don’t capture what it's worth. What you'll actually be doing: Scheduling and dispatching crews and vehicles daily, and re-routing fast when jobs change Keeping crews accountable - on time, on site, documentation done properly Managing H&S compliance across every job (e.g. JSAs, prestarts, incident reporting) Drafting payment claims, hunting down every billable item Being the point of contact clients trust for updates and access What you bring: Real drainage, civil, or utilities experience - field or coordination side A track record of managing or deploying crews and holding people to account Confidence with financial/claims work, not just scheduling Tech comfort across multiple digital and AI platforms - field management platforms a plus Genuine flexibility for overtime and on-call, because reactive drainage work doesn't always clock off at 3pm What you get: $70k to $94k per annum depending on experience Direct reporting line to the GM and MD — your decisions shape how the business runs Real authority in a role that's got room to grow further Our Values Respect At all times we show respect for others, ourselves, our company and property. We treat every person with respect, honesty and clear communication; we respect our place of work and our colleagues; we respect all property as if it were our own. Expertise, Quality Workmanship & Continuous Improvement We use skilled technicians, proven methods and the right equipment to deliver lasting, high-quality drainage services. We invest in training, technology and innovation to keep improving our service and stay ahead of industry standards. Ownership & Accountability We take responsibility for and pride in our work, our decisions and the outcomes — good or bad. If something doesn't go to plan, we address it and fix it. This applies in the field and in the office, from job setup through to reporting and follow up. Transparency, Honesty & Integrity We provide honest assessments and fair pricing, with no hidden surprises or unnecessary work — just straightforward advice and solutions. Rapid Response, Calm Under Pressure We understand drainage problems can't wait, so we act quickly and efficiently to minimise disruption and damage. We work decisively and professionally during stressful situations. #J-18808-Ljbffr