Client Experience Lead

Crescendo Collective is not your typical marketing agency. They partner with some of the world's leading pharmaceutical and consumer brands, helping them navigate the rapidly evolving world of AI-powered marketing and content. Their business has been built differently. They believe in genuine partnerships over transactional relationships, agility over bureaucracy, and inspiring their clients rather than simply delivering projects. Ryan + Alexander are excited to be partnering with Crescendo Collective to help recruit their first Client Experience Lead in New Zealand. In this position you'll play a pivotal role in shaping the way they engage with clients as they continue their global growth across Asia-Pacific and Europe. About the role This is far more than a traditional account management position. You'll become the trusted relationship partner for their clients, someone who understands not only their business objectives, but also the people behind them. You'll build meaningful relationships, identify opportunities, anticipate challenges, and help clients realise what's possible. Working closely with the Founder, you'll learn Crescendo's unique philosophy around client engagement and become an integral part of delivering an exceptional client experience. As the business grows, so too will your opportunity to develop into a leadership role. What you'll be doing: Build trusted, long-term relationships with global clients. Understand each client's strategic objectives and identify opportunities to add value. Attend and lead virtual meetings with international clients. Travel internationally alongside senior leadership to client meetings, presentations and industry events across the Asia-Pacific region. Represent Crescendo Collective at networking events, client dinners and social engagements where lasting business relationships are built. Communicate with clients in a way that educates, inspires and creates confidence. Proactively identify potential issues and opportunities before they arise. Become an ambassador for Crescendo Collective and the way we partner with our clients. About you We're looking for someone who is naturally curious about people. You enjoy building relationships, asking thoughtful questions and understanding what motivates others. You're commercially aware, emotionally intelligent and confident communicating with people from a wide range of backgrounds. You may come from account management, client services, hospitality, communications, marketing, business development or another customer-facing environment where relationships were at the heart of your success. You'll also bring: Outstanding communication and interpersonal skills. Confidence presenting to clients and leading conversations. High emotional intelligence and the ability to read situations and people. Initiative, curiosity and a willingness to learn. Comfort working in a fast-paced, evolving environment. A genuine enthusiasm for international travel and working across different cultures. A valid passport and the flexibility to travel internationally. Experience This is a junior to mid-level opportunity. We're more interested in your attitude, potential and ability to build authentic relationships than the number of years you've spent in a similar role. Experience in client-facing roles such as account management, communications, customer success, events, sales or marketing will all be considered. Fluency in English is essential, while additional Asia-Pacific languages would be highly regarded. Why join Crescendo Collective? This is an opportunity to join an ambitious business at an exciting stage of growth. You'll work alongside experienced leaders, collaborate with globally recognised brands, gain exposure to emerging AI technologies and have genuine opportunities to influence the future direction of the business. If you're looking for a career where relationships matter, ideas are valued, and no two weeks look the same, we'd love to hear from you. #J-18808-Ljbffr