Front Office Administrator

Are you organised, customer-focused and confident working in a busy front office environment? Discover Tekapo is looking for a friendly and capable Front Office Administrator to join our team in beautiful Lake Tekapo, supporting our guests, homeowners and day-to-day holiday home operations. About the Role Working closely with the Operations Manager, this role helps keep our front office running smoothly and ensures our guests and homeowners receive a high level of service. You will be involved in guest enquiries, homeowner communication, bookings support, reception duties, maintenance coordination, payments, reviews, and general administration across Discover Tekapo and Lake Tekapo Holiday Homes. Key Responsibilities Guest and Homeowner Relations: Communicate warmly and professionally with guests, homeowners, visitors and staff Respond to emails, phone calls, face-to-face enquiries and tour agency communication Build positive relationships with homeowners and ensure enquiries are followed up promptly Handle complaints or difficult enquiries in a calm, courteous and practical way Process and record payments accurately and in line with company procedures Are you organised, customer-focused and confident working in a busy front office environment? Discover Tekapo is looking for a friendly and capable Front Office Administrator to join our team in beautiful Lake Tekapo, supporting our guests, homeowners and day-to-day holiday home operations. About the Role Working closely with the Operations Manager, this role helps keep our front office running smoothly and ensures our guests and homeowners receive a high level of service. You will be involved in guest enquiries, homeowner communication, bookings support, reception duties, maintenance coordination, payments, reviews, and general administration across Discover Tekapo and Lake Tekapo Holiday Homes. Key Responsibilities Guest and Homeowner Relations: Communicate warmly and professionally with guests, homeowners, visitors and staff Respond to emails, phone calls, face-to-face enquiries and tour agency communication Build positive relationships with homeowners and ensure enquiries are followed up promptly Handle complaints or difficult enquiries in a calm, courteous and practical way Process and record payments accurately and in line with company procedures Office and Operations Support: Help keep the office, reception area and shared spaces presented neatly and professionally Support booking enquiries, contractor and group bookings, and general office administration Assist with marketing, advertising and promotional activity across different channels Manage and organise shared inboxes so guest and owner enquiries are responded to promptly Provide after-hours duty phone cover when required, to cover periods when the usual duty phone staff member is on leave or unavailable Maintenance Coordination: Coordinate property maintenance requests efficiently and keep clear records of work being completed Liaise with the maintenance team, tradespeople and contractors as needed Follow up maintenance items to ensure they are completed in a timely manner Support the team to ensure properties are ready for guests and maintained to a high standard General Expectations: Represent Discover Tekapo and Lake Tekapo Holiday Homes in a positive and professional way Maintain confidentiality and follow company policies and procedures Support health and safety requirements and report any hazards or concerns Be punctual, organised, courteous and willing to help where needed Be available to work weekends and public holidays as required Hours and Roster This role is rostered, with hours generally between 9am and 5pm, 40 hours per week. Some weekend roster work will be required. What we are looking for Experience and Skills : Previous front office, reception, administration, hospitality or accommodation experience Strong written and verbal communication skills Confident using Microsoft Word, Excel and Outlook, with the ability to learn new systems quickly Experience with booking systems or property management systems would be helpful?? Tag close A calm, customer-focused approach, including when dealing with difficult enquiries Excellent attention to detail, especially with payments, records and written communication A willingness to collaborate, support teammates, and contribute to a strong team culture is essential Highly organised, with the ability to manage competing priorities and deadlines A positive, can-do attitude and willingness to support the wider team Physically capable of helping with practical tasks when required Why Join Discover Tekapo? Be part of a supportive, positive and hardworking local team Work in one of New Zealand's most stunning locations Enjoy training and ongoing development within the role Play an important part in creating great experiences for guests and homeowners #J-18808-Ljbffr