Metering Specialist

Administration, Customer Service, Operations Expertise Administration, Customer Service, Operations Job level(s) Entry, Graduate, Experienced Work type(s) Permanent full-time In the moment, for the future: At Genesis,we'realways looking ahead - to new possibilities, smarter solutions, and a better energy future for Aotearoa New Zealand. Every role here plays a part in shapingwhat'snext, whetherit'sthroughcutting-edgetechnology, bold thinking, or everyday excellence. Ifyou'redriven by progress and inspired by purpose, this is your chance to be part of something remarkable. Step into a career where your actions today help power tomorrow. Whatyou’lldo: We'relooking forMeteringSpecialists to join our team. In these roles,you’llsupport day-to-day metering activities forRobotron-serviced customers. In this role,you’llcoordinate metering work end to end, ensuring jobs are actioned accurately, customers are kept informed, and all compliance and risk requirements are met. In this role, you will: Coordinate end-to-end meter installations, replacements, removals, and fault resolution Create, update, and track metering jobs in internal systems, ensuringaccuratedata entry and records Review and process metering paperwork and data for completeness, accuracy, and compliance Liaise with electricians, field teams, network providers, and metering contractors to meet service levels and timelines Provide clear updates to customers and resolve queries/complaints professionally via email and phone Monitor trends and recurring issues,identifyingopportunities to improve processes and customer experience Support reporting on metering performance, service delivery, and compliance outcomes Whatyou’llbring: You’llbe detail-focused, calm under pressure, and confident working across internal teams and external providers to get things done. NCEA Level 2 (or equivalent) andstrong systemand computer capability 2+ years’ experience in a customer-facing front or back-office role High attention to detail with the ability to multitask and manage competing priorities Strong written and verbal communication skills, including customer updates by email and phone A customer-first mindset with professional handling of queries and complaints Problem-solving skills and experience contributing to continuous improvement Flexibility and resilience, able to adapt to change whilemaintainingquality and accuracy Howwe’llhelp you thrive At Genesis, we know that every moment matters – not just the mahi today, but the foundation you build for the future. Some of our benefits include: Southern Cross medical insurance, plus life,traumaand income protection. Electricity and gas discounts, plus 20 free Power Shout hours each year. Up to 4% KiwiSaver matching (or 3% with ourGenSaverallowance). Flexible working and leave options to support balance and wellbeing. Annual wellbeing allowance and access to Best Doctors for you and your whānau. Career development opportunities in a highlyspecialisedand respected risk function. We’reproud of our inclusive culture, where safety, integrity, and diverse perspectives are valued and encouraged. Everyone’s journey is different At Genesis,we’recommitted to a recruitment process that is fair, accessible, and inclusive. If you need any adjustments oraccommodations, please let us know –we’rehere to support you. #J-18808-Ljbffr