Crisis Support Worker

Wellington Sexual Abuse HELP Foundation - Wellington Central, North Island Part-time (permanent) - approx 20-25 hours Wellington Sexual Abuse HELP Foundation (HELP) supports individuals, whānau and communities impacted by sexual violence in Wellington, Porirua and the Kāpiti coast. Sexual harm can happen to anybody in our community. HELP offers support to anyone who has been impacted by sexual abuse or assault. We recognise that sexual harm does not only impact an individual in isolation, so we extend support to friends and whānau. About the role: Providing immediate, survivor-centred crisis support to clients following disclosure or reporting of sexual harm Providing practical and emotional phone support via the 24/7 Crisis Line Supporting clients through Police reporting, medical response and referral pathways. This means attending forensic examinations and Police interviews when required Maintaining effective working relationships with NZ Police, emergency departments, forensic/SANE services and other crisis response partners Maintaining accurate client records and documentation in line with MSD, ACC and internal reporting requirements Escalating risk, safety or practice concerns in accordance with organisational policy About you: An understanding of trauma-informed, survivor-centred and culturally safe practice A non-judgemental, empathetic and strengths-based approach Knowledge of Office 365, Teams and working with a predominantly remote team Confidence working after-hours and on-call service models Strong communication skills and ability to work collaboratively with Police and medical professionals and Crisis Team members Relevant experience in social services, support work or a related field (preferred but not essential) Wellington HELP is a specialist, survivor-centred organisation committed to dignity, safety and high-quality practice. We offer strong supervision, a supportive team culture and the opportunity to contribute to critical crisis responses for survivors of sexual harm. The closing date for this vacancy is Monday, 17 August 2026 @ 5:00pm. We will be interviewing candidates throughout this process, which means an offer/appointment may well occur before this deadline. If you have any questions or would like a job description please contact Janelle Clare, Practice Lead, Clinical Services: *************@wellingtonhelp.org.nz #J-18808-Ljbffr