Administration and Systems Assistant

The Exclusive Travel Group – Tauranga, North Island Love travel? Thrive on organisation? Enjoy making things run smoothly? At Exclusive Travel Group, we're looking for someone who loves bringing order to complexity, enjoys working with people, and takes pride in supporting a business that delivers extraordinary travel experiences. This isn't your typical administration role. You'll become an integral part of our operations team, helping to keep our systems, processes and day-to-day activities running seamlessly. From maintaining accurate information in our booking and CRM systems to supporting the wider team and improving internal processes, your work will have a real impact every day. If you're naturally organised, tech-savvy, enjoy solving problems and want to build a career in a dynamic and growing travel business, we'd love to hear from you. Who We Are Since 2002, Exclusive Travel Group has been creating exceptional luxury travel experiences throughout New Zealand, Australia, the South Pacific and Papua New Guinea. Our reputation has been built on outstanding service, trusted relationships and meticulous attention to detail. Behind every unforgettable journey is a team of passionate professionals who work collaboratively to deliver exceptional experiences for our clients. As our business continues to grow, we're investing in our people, our systems and our future—and we're looking for someone who wants to grow with us. Why You'll Love Working With Us We believe great people do their best work when they feel trusted, supported and valued. Here's what you can expect: A friendly, supportive and collaborative team Opportunities to learn, develop and grow your career A genuine commitment to work-life balance A business where your ideas are welcomed and your contribution matters Exposure to the exciting world of luxury travel About the Role As our Administration and Systems Assistant, you'll play an important role in keeping our business organised, efficient and running smoothly. Working alongside our Manager and wider team, you'll provide administrative support, maintain our business systems, coordinate information across departments and help ensure our clients and suppliers receive exceptional service behind the scenes. You'll enjoy this role if you're someone who loves organising information, improving processes, learning new systems and being the person everyone can rely on. What You'll Bring We're looking for attitude just as much as experience. You'll ideally have: Excellent organisational skills and exceptional attention to detail A proactive, positive approach and a willingness to help wherever needed Confidence using Microsoft Office and business systems (experience with ZOHO CRM and/or Tourplan is a bonus) Excellent written and verbal communication skills The ability to prioritise, multitask and stay calm under pressure Strong problem-solving skills and initiative A passion for learning and continuously improving processes Previous administration, operations or customer service experience A valid New Zealand work visa or residency #J-18808-Ljbffr