Senior Retail & Experiences Team Member

Schedule Primarily Thursday–Sunday (including Friday & Saturday shifts ending up to 7:30 PM / 8:00 PM), though flexibility across Tuesday-Sunday. Bring Your Passion for World-Class Chocolate & Exceptional Experiences At Wellington Chocolate Factory (WCF) , we make world-class, bean-to-bar chocolate with transparency, sustainability, and craft at the heart of everything we do. Our retail and experiences space is where that magic comes to life for our community, tourists, and chocolate lovers alike. Working alongside our Manager and 2IC, we are looking for a reliable, enthusiastic, and experienced Senior Team Member to join our Retail & Experiences team. If you thrive in a dynamic, customer-focused environment, take true pride in your work, and love sharing great stories and treats with an audience, this is a fantastic opportunity to shine. What You’ll Do Working closely with shift leaders, you will help create a welcoming, high-energy environment on the shop floor: Counter & Customer Service: Serve customers at the checkout, chat passionately about WCF products, offer recommendations, and handle POS transactions. Handcraft Counter Treats: Prepare and serve signature counter offerings, including making delicious hot chocolates, scooping ice cream, and baking cookie dough. Deliver Unforgettable Experiences: Host engaging, interactive chocolate experiences and evening tastings for diverse audiences—from local connoisseurs to visiting groups. Uphold High Standards: Take personal pride in maintaining flawless presentation, cleaning, food safety, and service consistency across the counter and retail space. Support Daily Operations: Assist with day-to-day shop tasks, including stock checks, cash-ups, upselling, and keeping things running smoothly alongside management. What We’re Looking For This role is perfect for someone with solid customer-facing experience who brings energy, accountability, and a great work ethic to every shift. Essential Criteria: Reliability & Availability: Absolute reliability, punctuality, and consistent availability across Thursday–Sunday. Must be available to work shifts finishing up to 7:30 PM or 8:00 PM on Fridays and Saturdays. Customer Experience: At least 1+ year in premium retail, hospitality, food service, or tourism. Public Speaking & Storytelling: Confident, engaging communicator who enjoys presenting to groups and sharing brand passion. Ownership & Initiative: You naturally spot what needs doing, follow tasks through, and hold yourself to high personal standards without needing constant supervision. Resilience & Professionalism: Calm under pressure, receptive to constructive feedback, and always respectful in communication. Commercial Awareness: Interest in retail basics like upselling, product knowledge, stock control, and keeping waste low (or a keen willingness to learn!). Nice to Haves: Food & Beverage background (experience with hot drink prep, food safety, or counter service is a plus!). Prior experience with inventory support, cash-ups, or POS systems. Why Join WCF? Be the face of an iconic Wellington artisan brand. Work in a supportive team environment with on-shift leadership to back you up. Ongoing feedback and opportunities for professional development. Generous staff discounts on delicious, ethical chocolate. #J-18808-Ljbffr