Client Manager

Generation-e Productivity Solutions Limited – Wellington Central, North Island Drive Generation-e's profitable growth by helping clients achieve measurable outcomes across our three strategic pillars: Workplace Technology, AI & Platforms, and Customer Experience. Build and expand trusted relationships, lead with Microsoft and key partners, embed security by default, and convert opportunities into higher-quality contribution margin, contracted revenue and long-term customer value. Key responsibilities Build trusted relationships with senior client stakeholders and position Generation-e as a long-term outcomes partner Develop multi-year expansion plans for strategic accounts, with clear whitespace, stakeholder, pipeline and cross-pillar actions Create and maintain live territory plans, including account tiering, 5 to 10 priority existing customers and 5 to 10 targeted net-new logos Protect retention while expanding share of wallet through second-pillar adoption, lifecycle services and recurring capability Lead with Generation-e's three pillars and standard offers, matching client needs to Workplace Technology, AI & Platforms, and Customer Experience outcomes Sell capability and lifecycle value, not isolated projects, by attaching managed services, adoption, optimisation or Continuous Capability from the outset Qualify opportunities rigorously, protect contribution margin, trade on scope and term before price, and prioritise larger strategic wins over low-value volume Own the client experience from discovery and onboarding through adoption, optimisation, renewal and expansion Work closely with Practice Leads, Marketing, Sales Operations, Delivery and Managed Services to structure repeatable, commercially sound solutions Engage Microsoft, Cisco, NICE and other priority vendors early to support co-sell, funding, technical validation and deal progression About you Minimum 5 years' experience in complex B2B technology or services sales, with relevant exposure to Generation-e's three strategic pillars: Workplace Technology, AI & Platforms, and Customer Experience Demonstrated success in strategic account management and solution selling, ideally with exposure to Microsoft, NICE, Cisco, or similar key vendors Strong professional network and ability to engage senior client stakeholders Bachelor's degree in business, IT, engineering, or related field; vendor sales certifications (e.g., Microsoft, Cisco, NICE) preferred Experience with HubSpot (or similar CRM platforms) is beneficial but not essential Strategic thinking, commercial acumen and contribution-margin discipline Customer obsession and consultative, outcome-led selling Strong territory planning, opportunity qualification and forecast discipline Excellent executive communication, presentation and negotiation skills Collaborative mindset across sales, practices, marketing, delivery and operations About us At Generation-e, we pride ourselves on our collaborative team culture and commitment to employee success. New hires benefit from a structured onboarding process and ongoing mentorship, ensuring you feel supported from day one. We believe your success is our success, and we are dedicated to helping every team member thrive in a positive, inclusive environment. Competitive base salary and uncapped commission structure, rewarding high performance and achievement of sales targets Transparent commission plans, paid monthly #J-18808-Ljbffr