Business Development & Relationship Manager

Business Development & Relationship Manager Highland Real Estate Group – Queenstown, South Island Property Management & Holiday Homes, Queenstown Queenstown's property market doesn't sit still, and neither does this role. Harcourts Queenstown is looking for a commercially driven Business Development & Relationship Manager to grow our Property Management and Holiday Homes portfolio, and to look after the relationships that keep it growing. This is a business development role first, and an operations role second. You'll work alongside our Otago Leadership team and our high-performing Queenstown property management team to win new managements, build genuine owner and referral relationships across the district, and work hand-in-hand with our sales team to turn every listing conversation into an opportunity in both directions. Harcourts has been voted New Zealand's Most Trusted Real Estate Brand for over a decade, and Harcourts Queenstown is part of the Highland Real Estate Group, operating across six offices throughout Otago – Queenstown, Wanaka, Alexandra, Cromwell, Balclutha, and Dunedin. Our operations span residential, lifestyle, property management, and holiday homes, giving our people the platform, systems, reach, and support to build a genuine career, not just a job. The Opportunity You'll carry a dedicated growth mandate across long-term residential property management and short-term holiday homes. New managements won, owner retention, and referral growth. You'll sit at the intersection of property management and sales, building real two-way referral flow with Queenstown's top-performing sales team. What You'll Be Doing Win new business: actively secure new residential property management and holiday home listings through owner outreach, referral partnerships and market presence. This is the core of the role. Provide Leadership: be a senior voice in the office, guide and mentor the property management team, and take the lead on dispute resolution, including representing us at the Tenancy Tribunal. Manage relationships across the board: build trust with prospective and existing owners and landlords, keep contractors and suppliers close, and make sure every handover into the team's care is smooth. Convert opportunity into revenue: spot cross-sell potential between sales and property management, identify gaps in yield and occupancy, and track new business performance against rent roll growth. Protect the standard: make sure every owner conversation, contractor engagement and referral reflects Harcourts' service standard and current Residential Tenancies Act and Healthy Homes requirements. What We're Looking For Proven business development: a genuine track record you can point to, whether that's managements won or portfolio growth you personally drove. A natural relationship manager: the kind of person landlords call first, contractors want to work with, and colleagues trust. Commercial confidence on both sides of the book: from long-term landlord and compliance economics to short-term yield and occupancy. Queenstown market knowledge: or a fast, credible plan to build it. A team-first mindset and composure: you lead through influence rather than direction, and you plan for Queenstown's tourism-driven cycles instead of just hustling through them. A relevant background: real estate, property management, hospitality or tourism revenue management are all welcome. Knowledge of the Residential Tenancies Act is an advantage, though we'll support you to gain your qualification in your first few months. What's In It For You A competitive base salary plus a performance-based incentive structure tied to new business won. The backing of Harcourts' national platform, marketing engine and referral network. Direct support from an experienced General Manager and the wider Harcourts national and international teams. A company vehicle and the Queenstown lifestyle, working in one of the world's most spectacular locations with a team and community to match. #J-18808-Ljbffr