Shopping Mall Frontline Customer Service Officer @ Buona Vista

About the role This role involves managing shopper services and mall operations at Buona Vista. You will work across multiple functions including systems management, tenant relations, customer service at the Concierge Desk, event coordination, and administrative support for mall promotions and programs. Key responsibilities Handle systems relating to shopper management and assist in mall inspection Assist CMO in tenant relation matters (e.g. facilitate tenant's request and issuance of mall communication materials) Provide assistance and general information to shoppers at the Concierge Desk Handle the administrative and clerical work relating to the events and promotions at the mall Handle mall redemption programs such as vouchers, premiums, and parking Assist in customer reward programs including educating tenants on the voucher program Assist in collating tenants' gift voucher reimbursement Assist in events at the mall, especially weekends, whenever necessary. This includes facilitating logistics setup, taking photos, etc. Handling and administering Lost & Found items Answering incoming phone lines and email enquiries Requirements Diploma in Customer Service or a related field At least 1 year of experience in the retail / mall industry #J-18808-Ljbffr