Customer Service Administrator

New Plymouth, Full Time, Admin/Office Please Quote Reference Number 17786 Key front-line role Competitive remuneration (aligned with skills and experience) Join the supportive team at Pace Power & Air New Plymouth Pace Power & Air is expanding its service team and we're looking for a proactive and organised Customer Service Administrator to support our busy service department. This role is the front line of customer interaction and plays a key part in ensuring smooth scheduling, accurate job management, and exceptional customer communication. You'll work closely with our Service Planner & Parts Coordinator to keep jobs flowing, customers informed, and technicians scheduled efficiently. If you enjoy a fast-paced environment, have strong communication skills, and take pride in keeping systems tidy and organised, this is a great opportunity to join a growing business with clear development pathways. What You'll Be Doing Front-counter customer service and service bookings Managing incoming service enquiries (phone, email, counter) Scheduling technicians based on job priority, capability, and parts readinessUpdating and maintaining the maintenance planner Proactively contacting customers to book upcoming services Creating and managing jobs in Simpro Keeping CRM data accurate and up to date Tracking job progress and updating job statuses Supporting service sales opportunities and maintenance contract leads Monitoring equipment telemetry systems and identifying service opportunities Supporting our Remote Branches with service administration support Coordinating closely with the Service Planner & Parts Coordinator What You'll Bring Strong customer service and communication skills Confidence managing bookings and schedules High attention to detail and accuracy Ability to multitask and stay organised CRM or scheduling system experience (Simpro preferred but not essential) A proactive, positive attitude Why Join Pace Power & Air? Supportive team environment Clear development pathways Stable, long-term role in a growing business Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad . Sign in to start saving jobs in your profile. Don't have a Jora account? Register with: Do you want to receive recommendations for similar jobs? #J-18808-Ljbffr