Customer Care Officer & Customer Care Team Leader

Customer Care Officer & Customer Care Team Leader Geneva Finance Limited – Auckland, North Island As Geneva Finance continues to grow, we're looking for customer-focused professionals to join our team as either a Customer Care Officer or Customer Care Team Leader . If you enjoy building relationships, helping customers, identifying opportunities, and being part of a high-performing team, we'd love to hear from you. Key responsibilities Build and maintain strong customer relationships Deliver exceptional customer service and support Assist customers with enquiries and lending solutions Identify opportunities for loan top-ups, refinances, and other products Achieve customer service, retention, and activity targets Work closely with internal teams to ensure a seamless customer experience Maintain accurate records and ensure compliance requirements are met Lead, coach, and develop the Customer Care Team (Team Leader role) Monitor team performance and customer outcomes (Team Leader role) Support training, recruitment, and onboarding (Team Leader role) About you Customer-focused and relationship-driven A confident communicator who enjoys helping people Organised, proactive, and solutions-focused Motivated to achieve results and exceed expectations Able to work effectively in a fast-paced environment For the Team Leader role, previous leadership, coaching, or supervisory experience About us Geneva Finance is a growing New Zealand finance company with a supportive team and positive culture. We offer career development opportunities and operate from a modern Sylvia Park office. Supportive team and positive culture Modern Sylvia Park office Free onsite parking Opportunity to make a genuine impact Applicants must have the legal right to work in New Zealand. These are full-time, office-based positions located in Sylvia Park, Auckland. Whether you're an experienced customer service professional or an established team leader looking for your next challenge, we'd love to hear from you. #J-18808-Ljbffr