Urban Liaison Officer

Wellington City Council – Wellington Central, North Island Be part of something new and impactful. The Urban Liaison Team is a key initiative of the City Safety Plan, enhancing safety and well-being in Pōneke. This team reflects Wellington City Council's commitment to a vibrant, welcoming and safer central city for everyone. We’re looking for individuals who are passionate about making a difference in the community. As an Urban Liaison Officer, you’ll work as a high performing team to deliver safety initiatives, build strong community relationships, and coordinate with partners to address safety concerns proactively. About the role This is an operational role providing on-the-ground support across the central city. The team maintains a visible presence during key activity periods, ensuring consistent support for the community when it matters most. This is a full-time position (80 hours per fortnight), worked Monday to Sunday on a rostered basis. As a key initiative of the City Safety and Wellbeing Plan, the roster is designed to ensure community needs are met beyond standard business hours including evenings and weekends - with a focus on providing consistent and responsive support when it’s needed most. What you’ll do As an Urban Liaison Officer, you will: Be a visible, trusted presence in Pōneke’s CBD, building relationships with diverse communities, including vulnerable individuals and local businesses. Collaborate with Council teams, community organisations and Police to address safety and well-being issues. Proactively engage with stakeholders to find solutions to city safety concerns. Enforce Council by-laws when required, addressing anti-social behaviour and public safety issues with professionalism and fairness. Write clear, concise reports and contribute to improving city safety and well-being. Your days will be varied, engaging, and full of opportunities to make a tangible difference - whether you’re engaging with the public, supporting community initiatives, or collaborating with partners. What we’re looking for We’re seeking community-focused individuals with: Experience in social work and/or social services (for example, in government, health, law enforcement, or education) Experience working with vulnerable individuals Excellent communication skills and the ability to adapt to diverse people and situations A genuine passion for helping others, paired with the confidence to enforce by-laws when required Empathy, professionalism, and fairness in decision-making Experience facilitating conversations with diverse communities and stakeholders Strong problem-solving skills and a proactive, curious mindset High-level literacy and report-writing skills We’re ideally looking for experienced individuals who bring maturity, sound judgement, and mana within a team environment - those who naturally support and mentor others. Salary range $79,640 – $93,694 per annum, depending on skills and experience. About us We're Working for Wellington. Wellington City Council's team provides more than 400 services every day for Wellingtonians - everything from parks and pools to consents and cemeteries - playing our part in making Pōneke an inclusive, sustainable and creative capital for people to live, work and play. Working for the Council offers youa range of benefitsincluding 5 weeks annual leave, flexible working options, health and wellbeing support, Council staff discounts and a range of learning and development programmes and opportunities. Applications close 16 August 2026. All applications must be submitted online. Applicants must have the current right to work in New Zealand. Because this is a safety sensitive role, the successful applicant will be required to undergo pre-employment drug and alcohol testing, Police vetting, and health checks. The Council uses the AS/NZ drug standard to determine the cut off levels for drug testing. Some prescription drugs may be included within this standard. Diversity: We want your application to enable you to portray the real you. Skills are gained across many areas of our life, not just formal employment. If you can demonstrate the skills listed in the advert through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter. We welcome applications from all walks of life and like our workforce to reflect the diverse communities we serve. Accessibility Support: We want to make sure any accessibility requirements you may have, are well supported so the selection process is equitable for everyone. Please let us know if there are any adjustments or support, we can offer to make our process more accessible to you by emailing: ***********@wcc.govt.nz #J-18808-Ljbffr