Kitchen Designer Supervisor

Mitre 10 is a New Zealand chain of home improvement stores established in June 1974. Mitre 10 sells a range of household hardware, building supplies, garden products and more! Mitre 10 Mega Cambridge is on the lookout for a FULL-TIME PERMENANT (40hour) Monday-Friday, Kitchen Designer and Sales Supervisor. PURPOSE — HOW YOU’LL HELP INSPIRE KIWIS TO LOVE WHERE THEY LIVE, WORK AND PLAY Guide customers to plan Interior Solutions that balance style, function, and budget—supporting them from concept to delivery. Support a small team to deliver daily tasks, great customer experience, and safe, tidy operations in your area, including supporting team capabilities by coaching, guiding and setting clean expectations. KEY DELIVERABLES — WHAT YOU’LL DELIVER Project co-ordination with builders, suppliers and sub-contractors. Effective communication skills and be able to deal with team, customers, architects and designers. Allocate daily tasks and set clear expectations; adjust coverage within your area to match trade and customer flow. Manage workflow daily across your team, utilising your time management skills. Coach team members on service standards, product basics, and safe work practices; provide timely feedback and recognition. Managing Kitchen teams performance of Sales, Service, designs, meeting set targets. Monitor team workflow and output daily and weekly, ensuring customer deadlines are being met. Peer review your team’s output of work, ensuring accuracy to meet customer requirements Upskill your team’s knowledge and ability to produce accurate kitchen designs to spec and on time. Apply store policies, procedures, and safety requirements in your area, addressing issues promptly and escalating risk when required. Support onboarding and on-the-job training for new team members. Handle customer escalations appropriate to your authority; pass on complex issues promptly. Understand customer needs and space/consent considerations; propose practical layouts and product combinations. Coordinate site measures and follow customer/site requirements (inductions/PPE/traffic rules) when visiting homes and sites. Order special products; track supplier updates; keep customers informed and manage changes. Liaise with installers/contractors and internal teams to support smooth delivery and issue resolution. Understand customer needs and space constraints; create concept layouts and mood/finish choices. Maintain up-to-date knowledge of ranges, finishes, and standards. CORE CAPABILITIES YOU NEED Leading small teams; clear direction and follow-through. Practical problem solving and sound judgement. Friendly, confident communication and de-escalation. Organisation, time management, and ownership. Customer consultation—listening, clarifying, recommending. Design thinking with practical problem solving. Attention to detail and ownership from quote to delivery. TECHNICAL SKILLS YOU HAVE Working knowledge of store systems (POS, inventory/labels, task/rostering). 10+ years’ experience using 3D and CAD kitchen design software platforms. Basic reporting literacy for KPIs/checklists. Accuracy with numbers and record keeping. Familiarity with incident/hazard reporting tools. Planning/design tools and software (or willingness to learn). Product knowledge—fixtures, fittings, waterproofing elements, ventilation considerations. Reading and interpret technical drawings/ plans/measurements; quoting, ordering and general order workflows. Awareness of relevant NZ consumer legislation in sales interactions. Location: Waikato, Rest of Waikato, Mitre 10 MEGA Cambridge Closing Date: Applications close 24th August 2026 #J-18808-Ljbffr