Customer Relations Agent

Looking for a role where you can build your customer service skills, be part of a supportive team, and work in a fast-paced airport environment? This could be the opportunity for you. At Ezi Car Rental, you’re not just joining a company, you’re becoming part of a team that values people, growth, and delivering great experiences. With over 27 years in the industry, 24 locations nationwide, and the backing of Toyota Financial Services Group, we offer the stability of an established business with real opportunities to grow your career. About the Role This is a full-time, permanent role (minimum 40 hours per week) , working on a rotating roster including weekends and public holidays. As a Customer Relations Agent at our Queenstown branch, you’ll play a key role in creating smooth, stress-free travel experiences for our customers. You’ll be the first and last point of contact, which means you’ll have a real impact on how customers remember their journey. What You’ll Enjoy in This Role Opportunities to interact with people from all over the world The chance to develop your customer service and sales skills Being part of a supportive team environment where everyone works together A varied, hands-on role, where no two days are the same Your Key Responsibilities Welcoming customers and providing friendly, efficient and high-quality service Processing bookings and rental transactions smoothly and accurately Supporting sales by understanding and meeting customer needs Quality assurance of our fleet, ensuring they are meeting company standards What You’ll Bring Confidence in communicating with a wide range of people Basic computer skills and technically savvy capabilities Previous experience in car rental or Cars+ system is helpful but not required, we’re happy to train the right person What You’ll Get in Return We believe in taking care of our people so you can do your best work, some perks you'll enjoy are: Invitation to join the company incentive Additional leave provisions 4% Employer KiwiSaver Contributions for those eligible Discounted personal car insurance Hire a rental car at a great rate for yourself, family or friends Join Southern Cross HealthCare on a discounted premium Free onsite parking Eligibility for company wellbeing initiatives Please note: You must have the legal right to work in New Zealand to apply and only shortlisted employees will be contacted. #J-18808-Ljbffr