Job Description
Ricoh New Zealand is seeking a customer-focused Level 2 Support Engineer to deliver high‑quality, second‑line IT support across our IT Services environment. You'll be a key escalation point for Tier 1, resolving incidents efficiently and helping continuously improve our service experience. We offer an opportunity to handle incidents end‑to‑end, liaise with higher tiers and vendors, and document actions in the ticketing system to support SLA targets. #J-18808-Ljbffr
