Customer Service Manager

Lead the customer service function for a NZ food business, coaching the team and evolving the operation towards proactive telesales. About the Role | Mō te Tūranga An established Auckland food producer seeks a Customer Service Manager to lead their telesales team. This is a rare opportunity to shape something from the ground up: recruiting the right people, setting the culture, and evolving the function from order-taking to proactive telesales and business development. Your day-to-day will include: Leading and developing a dispersed team across an Auckland based and Christchurch based team Managing customer relationships across supermarket and food service channels Driving proactive telesales and business development activity Coaching your team and working alongside them when needed You'll need: Natural energy and vitality that lifts those around you; this quality is non‑negotiable A proactive mindset: spotting improvements and acting without being prompted Genuine investment in coaching, upskilling, and growing the people on your team #J-18808-Ljbffr