Customer Support Officer

$66,057 - $68,929 a year Full time, Permanent 5d ago , from New Plymouth District Council Provide first point of contact resolution for customers accessing NPDC services, and exceeding customer expectations. Provide administrative and technical support to other teams. Accurately capture and updating existing information on system databases. Articulate legislation, bylaws and technical information to customers in a simple manner that is easily understood, ensuring customers understand requirements and rationale for these. Actively ensure that legislative requirements and NPDC policies and procedures are fulfilled, particularly in relation to all key relevant legislation. To be successful in this role you will need previous customer service experience combined with professional communication skills, both written and verbal. You will have excellent computer skills, competency in problem solving and an unstoppable positive 'can do' attitude. You'll need an eye for detail, be able to think on your feet, be great under pressure and a multitasker. We are looking for someone who is resilient, willing to learn and able to adapt to each day as it unfolds. Taranaki isn’t just a region - it’s a way of life. Here, you’ll find the perfect blend of career opportunities and lifestyle in one incredible place. Framed by the majestic Mounga Taranaki and the sparkling Tasman Sea, this is where you can hike world-class trails, surf uncrowded beaches and immerse yourself in a vibrant arts and culture scene – all within minutes of each other. With affordable living, great schools and a strong sense of community, Taranaki is the ideal spot to live, work and raise a family. Whether you’re chasing adventure, craving tranquillity or looking for both, life here offers an unbeatable balance that makes every day extraordinary. What We Offer | Ngā Ratonga At New Plymouth District Council, we’re not just offering jobs – we’re building careers and creating a workplace where people thrive. When you join us, you’ll discover: Clear career pathways - to help you grow and succeed Learning and development opportunities - that keep you ahead of the game Support for personal and professional growth - so you can be your best self Plus, our People’s Package is designed with you in mind, covering five key pillars: Wellbeing, Development, Benefits, Culture and Recognition. Because at NPDC, it’s not just about what you do – it’s about who you become. You can expect to start in this permanent, full-time role with a salary of between $66,057 - $68,929. #J-18808-Ljbffr