Client Support & Service Administration

Abacus Group Ltd - New Plymouth, North Island We’re a busy, client-focused advisory team that values collaboration, support, and pride in our work. The Role This is a full time role, 8:30am to 5:00pm, Monday to Friday. We’re seeking an organised, detail-focused Administration Support person to help keep our operations running smoothly and ensure positive experiences for our clients. This is a varied role combining client interaction, problem-solving, and behind-the-scenes administration support. Key responsibilities include: Supporting insurance claims across all policy types Managing client enquiries and providing administrative assistance Processing policy amendments Preparing insurance summaries and documentation Assisting advisers with policy information and quote requests Providing reception and telephone support Preparing new business presentations in line with regulatory requirements Managing new business submissions and underwriting processes Liaising with insurers About You We’re looking for someone who enjoys helping people and takes pride in doing things well. You’ll be organised, reliable, and naturally detail-focused, with the ability to manage multiple tasks while staying calm and professional. Previous experience in financial services or insurance is preferred; however, we welcome candidates with strong administration, customer service, or claims experience who are keen to learn and grow in this industry. You’ll likely: Enjoy a mix of client support and administration Communicate clearly and listen well Adapt easily to different situations Work independently and as part of a team Value accuracy, consistency, and follow-through Skills & Experience Strong written and verbal communication skills Excellent attention to detail and accuracy Strong time management and ability to meet deadlines Confidence using Microsoft Word, Excel, and Outlook Experience with CRM systems (preferred) Ability to handle sensitive situations with empathy and confidentiality Why Join Us? Supportive, collaborative team Varied role with meaningful client impact Opportunity to grow your skills and industry knowledge #J-18808-Ljbffr