Store Manager

Yomi Bowls Limited – Wellington Central, North Island Store Manager – Wellington CBD Full-Time | Competitive Salary | Reports to the National Operations Manager Yomi is growing, and we're looking for a leader ready to take full ownership of our day-to-day operations. This isn't just a "run the shift" role—it's a run the business role. If you're a natural leader who loves hospitality, thrives on responsibility, and takes real pride in building a great team and slick systems, we want to hear from you. You'll be the person who makes sure every customer leaves with a smile — and the business behind it runs like clockwork. About Yomi Yomi is a premium self-serve frozen yoghurt and açaí bar, founded in the heart of Mount Maunganui. We offer classic and plant-based flavours alongside a vibrant toppings bar featuring fresh fruit and locally sourced treats. Our Mission: To be New Zealand's go-to destination for a premium experience that blends freshness, indulgence, and freedom of choice. Our Values Quality Without Compromise — premium ingredients, polished service Freedom of Choice — everyone's different; we empower individuality Feel Good Vibes — energy and atmosphere matter Community Connection — proudly local The Opportunity As Store Manager, you'll take full ownership of the daily operation, performance, and culture of the store. You'll lead the team, set the standard for customer experience, and keep the business running smoothly — not by managing problems as they come up, but by building systems so they don't happen in the first place. You'll Have Real Authority You're trusted to make the calls that keep the store moving, including: Handling refunds and customer complaints within store policy Managing staff performance and disciplinary conversations Adapting workflows to manage demand The National Operations Manager stays close on the bigger decisions — pay changes, hiring Team Leaders, pricing, new suppliers, and major purchases — so you're never carrying those alone. What You'll Be Doing Leading the Team Lead, coach, and develop Team Leaders and Team Members Build a positive, accountable culture aligned with Yomi's values Own hiring, onboarding, training, and performance reviews Address performance issues professionally and promptly Champion store standards, including uniforms and presentation Be the go to escalation point for staff and customer issues Setting the Standard Make sure every staff member is trained and confident in their role Keep procedures consistent across the team Get new staff up to standard within their probation period Develop Team Leaders to run shifts independently Running a Tight Store Oversee daily operations and service flow Keep the store spotless and presentation perfect, always Maintain a fully stocked toppings bar and well-running machines Monitor product quality and consistency Uphold opening and closing standards Continuously improve workflows and efficiency Rostering & Labour Build and manage the weekly roster Manage staff availability and leave Approve timesheets Inventory & Ordering Manage ordering and supplier relationships Maintain stock levels and minimise waste Track usage and run effective waste-reduction systems Conduct regular stocktakes Cash Handling & Loss Prevention Own daily cash reconciliation accuracy Investigate and report variances Keep tills and the safe handled securely Ensure discounts and promotions are applied correctly Put strong theft and waste prevention practices into action Monitor daily sales and performance trends Control labour and cost of goods Drive initiatives that grow revenue and efficiency Customer Experience Ensure every guest gets a premium experience Handle complaints with professionalism and care Build genuine relationships with regular customers Keep the store atmosphere positive and welcoming Facilities & Equipment Report and coordinate repairs and maintenance Liaise with contractors Compliance You'll ensure the store operates in line with: Health & Safety obligations Incident reporting and corrective actions Contractor and visitor safety Local Business & Community You'll build genuine relationships with local businesses and the Wellington community — spotting partnership opportunities, coordinating cross-promotions or events, and representing Yomi as an engaged, valued local brand. Responsibilities include identifying partnership opportunities, coordinating cross-promotions or events, and representing Yomi professionally within the local business network. Success means Yomi is seen as an engaged, valued local brand with partnerships that drive mutual benefit and growth. Keeping the National Operations Manager in the Loop A short weekly report covering: Labour percentage Waste Customer issues Staffing issues Maintenance issues Improvements implemented Beyond that, the National Operations Manager only gets involved when something needs to be escalated — the rest is yours to run. About You You're a natural operator: organised, calm under pressure, and great with people. You probably: Have 2+ years' hospitality, retail, or commercial leadership experience Are confident managing staff and having the tough conversations Love creating structure and improving systems Are proactive and take genuine ownership Care deeply about the customer experience Can work independently and make sound calls under pressure Hold a food safety certification Have opened or run a store/venue before Understand labour and cost control What Success Looks Like The store runs smoothly without National Operations Manager involvement Staff know what's expected of them and perform consistently Customers receive a consistently premium experience Waste and costs are kept firmly under control Problems are prevented, not just reacted to Ready to Lead? If this sounds like you, we'd love to hear from you. #J-18808-Ljbffr