Service Desk Analyst

We're looking for a Service Desk Analyst to join our IT team, providing first and second-level support across the business. This is an excellent opportunity for someone early in their IT career who has recently completed a tertiary qualification. Some hands‑on experience through study projects, internships, part-time work, or an IT support role is required. You’ll be joining a team that genuinely enjoys working together, with a supportive leader who is committed to helping you develop your technical skills and build a long‑term career in IT. The role: As a Service Desk Analyst, you’ll be the first point of contact for technology support across the business, helping our people stay connected and productive every day. Your responsibilities will include: Providing first and second‑level support for desktops, applications, devices, printers, phones and networks Logging, prioritising and resolving service desk tickets Troubleshooting IT issues and escalating where required Supporting business users with ERP and other applications Keeping customers informed and updated throughout the process Contributing to continuous improvement initiatives within the IT team Participating in an on‑call roster to support the business outside standard hours No two days are the same, and you’ll have plenty of opportunities to learn new technologies, develop your problem‑solving skills, and grow your career. What you get: A competitive, market tested salary Up to 6.5% employer contribution to your super fund Subsidised medical insurance Annual wellness check and flu jabs Ongoing training and development Individual development plans, regular training and career opportunities A team that wants to see you succeed We are seeking someone who: Has a relevant tertiary qualification in IT (or is nearing completion) Has some practical IT experience through work, projects, internships or study Is passionate about delivering great customer experiences Communicates confidently and professionally with people at all levels Loves solving problems and learning new technologies Note: this role is only open to candidates who have the legal right to work in NZ. #J-18808-Ljbffr