Mental Health & Addictions Advisor

Whakarongora Aotearoa – Auckland, North Island Our employees (kaimahi) are passionate people, each driven to contribute to better health outcomes, with a focus on high priority populations. We are focused on hiring kaimahi who live and work in the communities they serve. Whakarongorau Aotearoa is committed to understanding and improving mana taurite (equal status) starts with the understanding of self and how we, as health professionals, think and behave each minute of each day to serve the health needs for Aotearoa. We are committed to ensuring our workforce reflects the communities we support. Whakarongorau Aotearoa (Whakarongorau), a social enterprise, is a digital health and social services organisation with a proven record of connecting people seamlessly with care when they need it. Whakarongorau has the privilege of running free to the public, virtual health, mental health, and social services for the people of Aotearoa. We want to give everyone in Aotearoa the opportunity for wellness. We focus on the connected world of digital care, where we can help join all the dots, and select the right services, advice, support and help for the right need. We use our healthy imagination to solve big problems by understanding the tiny ways that people are blocked from getting the care they deserve. Our imagination comes from our people and our partners and their drive to never give up. Job Description The Mental Health and Addictions Advisor role is both dynamic and diverse and will see youworking as a part of a collaborative 24/7 shift team, supporting a range of essential services as part of the National Telehealth Service. These servicesinclude alcohol and drugs, depression and mental health, gambling and counselling. In this role, youwill providebrief emotional support,identifyrisk, develop support plans, andsupport tāngatawhaiora (service users) in the moment. You Will have experience supporting people experiencing mental distress and addiction challenges, and experience supporting individuals to access urgent services whenrequired.Your practice will be traumainformed, recoveryoriented, culturally safe, and grounded invalues-basedpractice. As a 24/7 service, flexibility to work a variety of shifts is essential. We are looking for kaimahi who are available to work 0.6–0.8 FTE , with most shifts being overnights and early mornings, including weekends ( shifts available between 10:30pm– 11:00am).This position is aiming to commence on Monday 14 September 2026 for a two week induction. Provide mental health and addictions support including assessment, interventions,support planning, referrals,risk identification and appropriate escalation for support, while respecting backgrounds and cultural needs Work alongside tāngatawhaiora toidentifystrengths, protective factors, and practical next steps Support individuals to access urgent services when needed Deliver culturally responsive, traumainformed support aligned with TeTiritio Waitangi Communicate effectively withtāngatawhaioravia phone, SMS, email, and online chat platforms Accuratelydocument informationusing organisational IT systems Contribute to continuous quality improvement and uphold ethical and professional standards Ngāhuamōu| What's in it for you A supportive and collaborative working environment Ongoing professional development and reflective practice opportunities The opportunity to contribute toequitablewellbeing outcomes across Aotearoa Meaningful mahi within avaluesled organisation Opportunity for flexible/hybrid working Access tokaimahibenefits and retail discounts Qualifications You are compassionate, curious, and empathetic, with a strong sense of cultural humility. You know how to balance warmth and genuine care with accountability and professional boundaries.Calm, organised, and responsive, you thrive in a fast-paced environment and can hold space fortāngata whai ora to achieve positive outcomes collaborativley. You are confident using digital systems, committed to continuous learning, and consistently demonstrate values-led practice in your work. You will bring a strong professional judgement, and an understanding of how trauma and inequities impact wellbeing. You have provenexperience working alongside people experiencing mental distress and addiction challenges, while upholding Te Tiriti commitments and our organisational values. Ōuwheakoōumātaurangahoki| Qualifications and Experience Minimum Level 4 Health and Wellbeing qualification (Mental Health and Addiction strand or equivalent) Demonstrated experience working with people experiencing mental distress and addiction challenges Experience providing assessment, brief emotional support, and risk identification Experience supporting people to access urgent services whenrequiredUnderstanding of traumainformed,wellbeingoriented,andvalues-basedpractice Ideally three to six months experience working in telehealth or similar role (e.g. Helplines/eTherapy/F2F Counselling or Volunteering) Strong listening and communication skills with the ability to build rapport quickly in virtual environments Sound assessment capability and decisionmaking Confidence using digital systems and communication platforms Ability to work within established protocols, documentation standards, and clinical governance frameworks Cultural responsiveness and commitment to equity Professional resilience, accountability, and reflective practice Additional Information E kimi ana mātou i ētahi tangata e kaha whakanui i ēnei uara We are looking for people who align naturally with these values and will champion them Mahia te mea tika / Do the right thing Hihiri e te kounga / Motivated by quality Pokohiwi ki Pokohiwi / Shoulder to shoulder #J-18808-Ljbffr