Lending Stream Support & Administration Role

Lending Stream Support & Administration Role Unity Corporation – Hastings, North Island Are you passionate about providing outstanding service and help to everyday Kiwis? Ready to roll up your sleeves and be part of something game-changing? Come work with us! We’re looking for a positive, proactive team player to join the Unity Community in our Lending Stream Team, helping support our members to reach their financial goals. About Unity With approximately 30,000 members across Aotearoa, our mission is to help everyday Kiwis achieve a better tomorrow through our range of simple, straight-forward money solutions. We offer a range of products, helpful information, and support – from savings and loans, through to everyday banking – in a way that brings humanity back to banking. Our personalised services reflect our commitment to long-lasting partnerships with our members and community – that’s what a credit union is all about! About the role The Lending Stream Support and Administration role provides administrative and operational support to the Lending Solutions and wider Lending Stream team for all things lending! The position is responsible for ensuring the accurate and efficient input of lending applications, ongoing loan administration including inbox management, early day arrears management and loan retention support. Key responsibilities Manage Lending Inboxes and Administration including supporting mortgage adviser and personal loan broker channel support. Provide Loan and Lending Solutions administration support including lending retention strategies and initiatives. Support early day arrears contact and ensure tasks are completed quickly and efficiently and ensuring overdue loans are managed within agreed KPI's, policies and processes Contribute to process improvement across Lending Administration tasks. Provide positive member experiences throughout the Lending lifecycle. Complete lending reporting as required. About you Excellent communication skills, with the ability to engage confidently and professionally with members, brokers, and internal stakeholders over the phone and via email. Proven experience delivering high-quality member service in a financial services, banking, or credit union environment. Ability to manage multiple and competing priorities while meeting service level expectations and deadlines. High level of integrity, professionalism, and confidentiality when handling member information. Strong attention to detail, accuracy and confidentiality, particularly when managing lending documentation and compliance records. Ability to work collaboratively as part of a team while also showing initiative and accountability in individual responsibilities. Sound understanding of computer systems and Microsoft office suites, particularly Excel and inbox management Appropriate knowledge of lending and collections functions and procedures. #J-18808-Ljbffr