Customer Service & Yard Operations Representative

Customer Service & Yard Operations Representative Ordinary hours: Part-time, with hours expected to increase as business activity grows. Indicative hours are Wednesday to Friday , 7:30am to 5pm , and every second Saturday , 9am to 3pm. Final hours are negotiable with the successful applicant. Landscaping Supplies hours: Monday to Friday 7:30am to 5pm and Saturdays 9am to 3pm. Place of work: Landscaping Supplies Office, 1135 State Highway 14, Maungatapere, Whangarei 0170 Remuneration: $25.00 - $30.00 per hour, depending on competency Preferred licences/endorsements: A Class 2 driver licence, WTR endorsement, and proven competency operating loaders, forklifts, and heavy machinery are preferred but not essential. At a minimum , applicants must be willing to learn how to operate the required machinery. Reports to: Senior Management Staff managed: None Scope: Customer service, front counter sales, online enquiries, yard operations, machinery operation, loading, order coordination, and stock support. Main purpose: To provide friendly, accurate, and efficient service to retail, trade, and commercial customers while supporting safe yard operations, machinery use, order fulfilment, and stock control. Key relationships: Customers, suppliers, yard staff, delivery drivers, and Senior Management. Performance expectations: Success will be measured by customer service quality, sales/order accuracy, safe machinery operation, yard presentation, stock accuracy, timely communication, and compliance with company health and safety procedures. Key responsibilities General Follow company policies, procedures, and lawful management directions. Complete allocated tasks accurately, efficiently, and within required timeframes. Respect company, customer, tenant, and personal property. Represent the company positively with customers, suppliers, and the wider community. Serve customers professionally in person, by phone, email, and Facebook. Provide accurate product, pricing, availability, and delivery information. Prepare quotes, process sales, record customer details, and take payments accurately before collection or delivery. Promote suitable products and resolve customer concerns promptly and professionally. Maintain accurate sales, enquiry, order, and administration records in company systems. Yard Operations & Machinery Operate loaders, forklifts, and other company equipment safely where trained, authorised, and competent. Load customer trailers, utes, and trucks safely, including correct product, quantity, and weight distribution. Complete pre-start checks, basic daily maintenance, and report equipment faults promptly. Maintain a clean, safe, and organised yard, front counter, and work area. Wear required PPE/PPC and follow yard safety requirements at all times. Health & Safety Take reasonable care of personal safety and the safety of customers, team members, and visitors. Comply with company health and safety policies, procedures, site rules, and training requirements. Report hazards, incidents, near misses, equipment faults, or safety concerns immediately. Operations Coordinate with yard staff and drivers to ensure accurate, timely order fulfilment. Assist with stock monitoring, inventory updates, and stocktakes for operational and accounting purposes. Escalate operational issues, stock concerns, or customer matters to Senior Management promptly. Undertake other reasonable duties requested by management. Key competencies and skills required Customer-focused, professional, reliable, and practical. Clear verbal and written communication, including online customer messages. Accurate sales processing, administration, stock recording, and use of company systems. Competent operating loaders, forklifts, and yard equipment, or willing to complete required training. Physically capable of working between the office, front counter, and yard in an active retail environment. Committed to safe work practices, tidy presentation, teamwork, and continuous improvement. #J-18808-Ljbffr