Ākonga Experience Facilitator

New Zealand Institute of Skills and Technology trading as NorthTec – Whangarei, North Island New Zealand Institute of Skills and Technology (NZIST) is New Zealand’s leading institutes of technology, which helps to drive the development of a skilled workforce not only in New Zealand but also around the world. NorthTec, a business division of NZIST, provides quality tertiary education and training across a wide range of subjects and Qualifications. From certificate to postgraduate studies, we offer NZQA programmes for learners at a level and pathway that suits them. Overview NorthTec has an exciting opportunity for an Ākonga Experience Facilitator to join our team, delivering integrated, learner-centred support across the full ākonga journey - from first enquiry through to graduation - with a focus area supporting our international learners, including visa support, insurance, homestay liaison, orientation, and partnership school visits. This frontline, multi-skilled role also covers enrolments and academic records, pastoral care, and financial/funding support (StudyLink, Youth Guarantee), working closely with academic and support teams to ensure a seamless learner experience. To be successful in this role, you will hold a relevant tertiary qualification and bring 2–3 years' experience in a learner-facing or support service role. This is a full-time, permanent position. This role is primarily based at our Raumanga Campus in Whangārei, however ability/flexibility to travel to other sites within the region may be required to support programme delivery. Skills, Experience and Attributes Relevant tertiary qualification (e.g. education, youth development, business administration, social services), or equivalent experience 2–3 years' experience in a learner-facing or support service role Proven experience in enrolments, student records, pastoral care, or academic/financial support services Experience supporting international learners (e.g. visa, insurance, homestay, orientation) is an advantage Demonstrated ability to work with Māori, Pacific, and diverse communities Familiarity with Te Tiriti o Waitangi principles and their application Confidence using digital tools, including student management systems and Microsoft Office Full NZ driver's licence; ability to travel across Tai Tokerau and attend events outside standard business hours If you would like the opportunity to join a team that prides itself in making a difference in the lives of ākonga, their whanau, and the wider community, we welcome you to apply for this position. To be considered for this position, applicants must be a NZ Citizen or NZ Permanent Resident. Applications close at 5.00pm, Friday 21 August 2026. Note: Applications will be assessed as they are received, and this position may close earlier. Tai Tokerau Wānanga | NorthTec is committed to developing Northland and its people through tertiary education. NorthTec is the region's largest provider of tertiary education, with campuses and learning centres in Whangārei and across Northland in addition to over 60 community based delivery points. NorthTec remains the only Tertiary Education Institute (TEI) based north of Auckland that provides programmes from foundation to degree level. The region’s gentle climate, relaxed lifestyle and unbounded opportunities continue to attract people from around the world to Northland’s spectacular rural and coastal surroundings. Disclaimer This position is currently open to internal candidates of NZIST divisions. It has also been identified as a potential redeployment for kaimahi who have had their position impacted. Therefore, in assessing applications affected kaimahi will be given priority. We welcome external applicants. #J-18808-Ljbffr