Customer Care- Receptionist- Wigram

WeCare Health Ltd – Christchurch, South Island About Us WeCare is a clinician-owned New Zealand primary care provider — a care team model with AI as our operating engine, delivering accessible same‑day healthcare. At WeCare, we are passionate about revolutionising New Zealand primary care by offering a completely fresh approach. Our mission is to provide highly accessible care to the communities we serve — and we strive relentlessly to achieve it. WeCare offers brand new patient care options, nurse‑led services, and a collaborative care team approach, allowing us to meet our patients' needs in the most accessible way possible. We're the fastest growing primary care brand in Canterbury and the trusted provider for over 29,000 enrolled patients across our clinics in Wigram, Ilam, Lincoln, and Faringdon. We're also unapologetically innovative and AI‑driven — including our very own AI‑powered intranet that puts knowledge, tools, and answers at every team member's fingertips. We invest in technology so our people can focus on what matters most: our patients. You're Right for WeCare if… You align with and embody our values in everything you do — Empowerment, Collaboration, Growth: Empowerment — You are committed to doing what is best for the patient. You are empowered to resolve patient problems and make sure they walk out the door having had a positive healthcare experience. Collaboration — You thrive in a team environment where we all work together toward a common goal: superior access for patients. Growth — You want to grow and improve yourself, and you push the people around you to grow and develop too. The Role We're looking for a friendly, organised, and adaptable person to join our Customer Care team across our Faringdon and Wigram clinics. Customer Care is the heart of how patients experience WeCare. This role spans two complementary areas of responsibility: Reception (front‑of‑house) — welcoming patients, booking appointments, managing the waiting room, processing payments, and supporting day‑to‑day clinic flow. Administration (back‑office) — processing enrolments and transfers, managing inboxes and task boxes, scanning documents, and keeping patient records accurate and up to date. You'll be trained across both streams and may be assigned to either — or a combination — on any given shift. That flexibility is what keeps our practice running smoothly, and it makes the role varied, interesting, and a strong foundation for a career in primary care. What You'll Be Doing On reception, you'll: Greet patients warmly in person and arrive them in our PMS (Medtech) Book appointments accurately and manage the waiting room with care Take clear, accurate messages and route enquiries promptly Register new patients and enrol them with the PHO Process payments, raise Quick Bills, and reconcile banking Monitor the clinic‑specific email inbox and reception task box Notice when a patient is unwell or distressed, and act quickly to get them the right support In administration, you'll: Process new enrolments, transfer‑ins and transfer‑outs in line with PHO guidelines Monitor provider inboxes, the unmatched inbox, and the ADMINT task box Manage GPVU expiring enrolments, audits, and visa‑expiry follow‑ups Scan and file incoming mail and documents into patient records Chase up patient notes from previous providers Keep things moving so clinical staff can focus on patients Across both, you'll: Represent the WeCare brand with warmth and professionalism Use our AI‑powered intranet and other smart tools to work efficiently and find answers fast Maintain patient confidentiality in line with the Privacy Act 2020 and the Health Information Privacy Code Apply the principles of Te Tiriti o Waitangi to your daily work Work in a culturally safe and respectful way with every patient and colleague What We're Looking For A genuine customer‑service mindset and a warm, calm presence — especially when things get busy Strong attention to detail, particularly with appointments, charging, and patient records Confidence with computer systems and a willingness to embrace new technology (experience with Medtech or a similar PMS is a plus, but not essential — we'll train you) The ability to prioritise, switch tasks, and stay organised across competing demands Clear, courteous communication — written and spoken Someone innovative and keen to work with AI tools A team‑first attitude and a willingness to step in where you're needed Working knowledge of patient privacy and confidentiality (or a genuine commitment to learn it quickly) Awareness of and respect for cultural diversity and the social determinants of health We welcome applications from people with strong transferable skills from other customer‑focused industries. What We Offer A supportive, well‑led team with genuine investment in your training and development Variety — no two days are the same, and you'll build skills across both clinical reception and administration Smart tools that make your job easier, including our own AI‑powered intranet Two paid Wellness Days a year , increasing with length of service Your birthday off, paid Access to our Employee Assistance Programme (EAP) A workplace committed to diversity, inclusion, and health equity The chance to be part of Canterbury's fastest‑growing primary care group, making a real difference in our community Locations & Hours This is a full‑time, permanent role across our: WeCare Faringdon — 139 Northmoor Boulevard, Faringdon (Mon–Fri 8am–6pm, Sat–Sun 9am–3pm) WeCare Wigram — 67 Skyhawk Road, Wigram (Mon–Fri 8am–6pm, Sat–Sun 9am–3pm) You’ll be rostered across both sites. Some weekend work is part of the rotation. Applications close when we find the right person, so please don't wait — we'd love to hear from you. You must be legally entitled to work in New Zealand to apply. WeCare is an equal opportunity employer. We welcome applications from people of all backgrounds and are committed to building a team that reflects the diversity of the communities we serve. #J-18808-Ljbffr