Front of House Operations Manager

Clarence Street Theatre Trust – Hamilton, North Island Be the person who makes every show unforgettable. From concerts and comedy to community theatre, dance, cultural festivals and touring productions, Clarence Street Theatre is where thousands of people come together to create memorable live experiences. We're looking for an exceptional leader to oversee our front of house operations and help deliver outstanding manaakitanga and experiences for every performer, promoter and audience member who walks through our doors. If you love live events, enjoy leading people, and thrive in a role where no two days are the same, we'd love to hear from you. About Clarence Street Theatre Clarence Street Theatre is one of the Waikato's leading performing arts venues. We proudly support community participation in the performing arts by providing spaces, expertise and opportunities for people to create, perform, learn and connect. From local productions and school performances to touring shows, conferences and community events, we host a diverse programme that brings our venue to life almost every day of the year. As we continue to grow, we're looking for someone who shares our passion for exceptional customer experiences and helping our community shine. About the role This is a key leadership position within our management team. You’ll lead all front of house operations, ensuring every event is delivered safely, professionally and with exceptional customer service. You’ll oversee our front of house staff, volunteers, bar and kitchen operations, while working closely with promoters, hirers, performers and production teams to ensure events run seamlessly. This is a varied role that combines leadership, hospitality, event operations and problem solving. One moment you’ll be planning staffing for an upcoming festival, the next you’ll be welcoming a touring company, supporting volunteers or ensuring everything is ready as the doors open. You’ll also play an important role in continually improving our systems, developing our people and helping shape the visitor experience at Clarence Street Theatre. As a live events venue, evening and weekend work is an essential part of the role. What you’ll bring We’re looking for someone who enjoys leading people just as much as delivering exceptional events. You’ll ideally have: Experience leading front of house, venue, hospitality or event operations A passion for customer service and creating memorable visitor experiences Strong leadership skills with the ability to motivate casual staff and volunteers Excellent communication and relationship-building skills Confidence making decisions and solving problems under pressure Great organisational skills and attention to detail Experience working with ticketing systems or event management (desirable) A current Manager's Certificate and First Aid Certificate (or willingness to obtain) Most importantly, you’ll be someone who enjoys working with people, takes pride in delivering great events, and is willing to roll up your sleeves when needed. This is an opportunity to be part of a small, passionate team making a real difference to the performing arts in our community. A varied role where every event is different The opportunity to lead and grow a fantastic team of staff and volunteers Working with touring productions, local artists and community groups A supportive management team The chance to shape the experience of thousands of visitors every year Being part of an organisation that believes the performing arts strengthen communities Ready to join us? If you’re excited by the idea of leading front of house operations at one of the Waikato's busiest performing arts venues, we’d love to hear from you. #J-18808-Ljbffr