Customer Services Officer (Recreation) | Kaiārahi Ratonga Kiritaki (Mahi ā-Rēhia)

We’vegot an exciting opportunity for you to join a great team providing excellentcustomer service in the heart of Porirua. You will bring your friendly and positive approach to welcomeour customers to Te Rauparaha Arena. About the role We have permanent full-time role available now in our friendly customer services team, working in the front foyer at Te Rauparaha Arena. Thisrole will enable you to interact with customers in-person and over thephone. You will need to respond positively to queries displaying knowledge of all of our activities, pricingand events. You will be super efficient using point of sale systems while maintaining positive engagement with your team and your customers. This can be a fast-paced customer service environment with over half a million customers visiting throughout the year. TheReception team work seven days a week, opening time is 5:00am and closing is at 9:30pm during the weekand from 7:00am to 7:30pm on weekends. Shifts will be rostered in advance for any day of the week. From time to time, you may be rostered for later finishes for Arena events and functions. PoriruaCity is a living wage accredited employer and the starting hourly rate for this role is $30.20 All about you You’llneed to show us that you: are friendly and welcoming in yourapproach, creating an exceptional customer experience have previous experience in a customerservice role can work efficiently while payingattention to detail and are a quick learner have the ability to be a super user ofour operating systems and train others, as well as having excellentcomputer skills enjoy working in a team and meeting newpeople can thrive in busy environments andkeep your cool in pressured situations currently hold, or are willing toobtain, a first aid qualification can commit to the rostered hours working any day of the week. Porirua City Council is committed to providing a workingenvironment that embraces and values diversity and inclusion. We activelyencourage applications from all backgrounds. If you have any support or accessrequirements during our recruitment process, please let us know when you apply,and we’ll do our best to get you sorted. Applications close on Tuesday 4 August 2026. #J-18808-Ljbffr