Lead - Union Member Support Centre

Wellington | Te Whanganui-a-tara Permanent, 1.0 FTE Grade N, Step 22 From $121,786 Purpose-driven work | Matching Kiwisaver up to 6.5% Health Insurance reimbursement scheme 26 days annual leave About the role We are looking for an experienced leader who can coach a small team that is the first point of contact for union members. In a fast-paced environment, you and the team will inform and empower union members with accurate and timely advice to resolve individual and collective workplace issues. These can be complex questions involving rates of pay, industrial legislation and union approaches to workplace settings. You will use your leadership skills, judgement, communication skills and knowledge of contact centre operations to inspire and motivate your team to instil members with confidence. You will participate in planning with the campaign team to ensure the end-use perspective is captured and to ensure your team is ready for workflow peaks, such as bargaining collective agreements. Skills and experience A focus on continual improvement Experience in working in a fast-paced, operational environment Comfort analysing and explaining technical information Developing teams Who are we? NZEI Te Riu Roa is a Te Tiriti based organising and campaigning union of members who work together locally and nationally to achieve the best possible education system for tamariki and the people who work in it. Together we take a strategic approach to achieving members’ aims, including the protection and promotion of the industrial and professional interests of members. NZEI Te Riu Roa welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, religions, and disabilities/ abilities. An expectation of this role is to actively support and promote our diversity and inclusion principles. We want NZEI Te Riu Roa to be a place where you can bring your whole self to work. Applications close at 9am Monday 17 August, 2026. #J-18808-Ljbffr