Intermediate Revenue Client Relationship Officer

Intermediate Revenue Client Relationship Officer We're looking for an enthusiastic and customer-focused professional to join our Revenue team as an Intermediate Revenue Client Relationship Officer on a full-time, fixed-term basis until January 2027. Mōtetš 2;rug| About the position As an Intermediate Revenue Client Relationship Officer, you'll be the trusted point of contact for our customers, helping them navigate rates and revenue enquiries with confidence. This is a relationship-focused role where you'll work alongside ratepayers, lawyers, government agencies, and the wider community to provide practical solutions, negotiate payment arrangements, and deliver an outstanding customer experience. You'll also play an important role in maintaining accurate revenue information, supporting legislative compliance, and identifying opportunities to improve our systems and services. If you enjoy building relationships, solving problems, and making complex information easy to understand, this is an opportunity to make a difference for our customers and our community. Build positive relationships with ratepayers and stakeholders through phone, email, and face-to-face interactions Respond to and resolve customer enquiries relating to rates, payments, and revenue Negotiate payment arrangements that support customers while meeting Council policies Maintain the Rates Information Database and Revenue Management System Process rate remissions, rebates, refunds, direct debits, and ownership changes Interpret and apply rating legislation and Council policies Support continuous improvement initiatives that enhance customer experience and service delivery Strong communication, relationship-building, and negotiation skills Excellent organisational skills and attention to detail The ability to analyse information, solve problems, and make sound decisions Experience in finance, administration, or customer service Confidence working with legislation, policies, and computer systems Work-life balance: Flexible hours to help you manage personal commitments and maintain wellbeing Wellbeing first: EAP, health checks & optional access to our Fitness Passport package Perks: Modern office, eye exams, Southern Cross discounts, retail perks Growth: A values-led environment where your development is supported Location: Live and work in stunning Gisborne – close to the beach, rivers and bush Gisborne District Council is one of only six unitary authorities in Aotearoa, meaning we deliver both district and regional council mahi. We’re committed to honouring Te Tiriti o Waitangi, weaving te ao Māori into everything we do, and making a real difference for the people and places of Tairāwhiti. Our mahi is diverse, from looking after roads, water, rubbish and recycling, to protecting our environment, supporting community facilities like pools, parks and libraries, and shaping the region’s future through planning and governance. With over 500 staff, we’re a team that’s passionate about making Tairāwhiti a thriving place to live, work and play. #J-18808-Ljbffr