Technology Consultant

VInet Technology Solutions – Hamilton, North Island VInet is a dynamic Hamilton based IT service provider with a friendly and supportive team atmosphere with additional offices in Adelaide and Sydney. VInet is at the cutting edge of Dell, Microsoft and cloud technologies we help our diverse customer base keep up to date with the latest technology and security solutions. We pride ourselves on delivering our customers with efficient, innovative service for all their IT needs, in a language they understand. Our customer base ranges from small SaaS-focused businesses to large, multi‑site environments operating hybrid on‑premises and cloud infrastructure. Supported by our experienced technical team, you’ll have the opportunity to work across a broad set of technologies, grow your expertise, and contribute to the development and enhancement of client solutions. What we offer: A friendly team environment with a strong technical support network An opportunity to work across diverse environments and technologies Opportunities for travel Broad training and development opportunities The Role: We are looking for a Level 2 IT Support/Helpdesk team member experienced in supporting a diverse customer base and managing multiple priorities. This role will involve supporting VInet’s customers by troubleshooting issues, contributing to service desk operations, and assisting with the maintenance of customer environments. You will also have opportunities to support solution implementation and general improvement tasks. The role is based in our Hamilton office providing software, hardware and server support remotely along with actioning onsite IT requests when required. We are seeking someone who aligns with our team values, can demonstrate a reliable and professional track record in IT support, and is committed to delivering outstanding customer service. What theRole entails: Provide professional technical phone and on-site software, hardware and PC support Record, resolve and support all issues in the Service Desk ticketing system Take ownership of delivering support to issues from end to end, prioritising and escalating when required Supporting on-premises infrastructure such as Windows Server, PC’s, switches, firewalls Supporting cloud based services such as Microsoft 365 Using troubleshooting tools and techniques to diagnose and implement control actions as necessary to ensure network availability Testing, implementing, monitoring and tuning IT systems to ensure optimum performance and highlight potential issues Continuous training and development acquiring technical certifications in addition to mandatory vendor training requirements Developing technical documentation and reporting as required to prevent future occurrences and to support operational staff Personal Attributes and technical qualifications: Excellent communication and interpersonal skills Possess a genuine interest in furthering your skills Experience in desktop support of standard operating systems and Microsoft Office Patch management, desktop deployment, backup and restore Certification highly regarded in the following fields: Highly regarded: Ability to contribute and work effectively as part of a team and work autonomously where required. Motivated to find innovative solutions Strong customer service skills and focus Possess a cheerful and friendly disposition that is maintained under pressure Please Note: Must be an New Zealand resident living in the Hamilton/Waikato region with a current drivers license. #J-18808-Ljbffr