Part Time or Full Time Customer Success Specialist

Part Time or Full Time Customer Success Specialist A quick learner who has a natural affinity for technology, able to pick up new systems quickly Excellent written and verbal communication skills A good listener who can relay information clearly and simply Energetic, positive and a people-liker Conscientious and a finisher - someone who can be trusted to take a query or a task to its completion Attention to detail - consistently demonstrates a high level of accuracy and thoroughness when completing a task Initiative - is able to spot opportunities to improve things and take action unprompted Creative thinker and a good problem solver - someone who is able to adapt and think outside a process or the way things have been done before if it makes sense to do so. Key responsibilities Prioritising and responding to customer enquiries within our online support ticket system Making and receiving customer support phone calls Escalating technical problems to the technical support team Delivering exceptional, timely service, helping customers to reach their goals by making the most of their Rocketspark website Writing and delivering customer success content, including help guides and educational videos Looking for and suggesting ways to proactively improve the customer experience Supporting customer success initiatives to improve upgrade conversion and subscription level Gathering customer insights to help improve Rocketspark's product proposition and identifying business opportunities. #J-18808-Ljbffr