Service Advisor

Are you an organised, customer-focused administrator who enjoys variety in your day? We\'re looking for a motivated Service Advisor/Administrator to join our busy team in Whitianga. This is a full-time position working Monday to Friday, 7:30am – 5:00pm, with no weekend work, offering a great work-life balance. About us For nearly 35 years, Farmer Autovillage has been the trusted name in motor vehicles in Mount Maunganui, Whitianga, Pāpāmoa, and Tauriko. Our family-owned and operated dealership has grown over the years and now employs around 170 staff over five sites. We proudly hold the franchises for Audi, Volkswagen, Škoda, Jeep, RAM, Cupra, Nissan, Subaru, GWM, MG, Geely, Zeekr, Farizon, Fiat Professional and Roller Team Motorhomes. About the Role You\’ll be the first point of contact for many of our customers while providing essential administrative support to our busy service department. No two days are the same, and you\’ll enjoy a role that combines customer service, administration, and dealership support. Your responsibilities will include: Answering incoming service enquiries and booking vehicles into our workshop Providing exceptional customer service both in person and over the phone Preparing quotes, invoices, and service documentation Monitoring workshop progress and keeping customers informed Banking daily deposits Ordering and managing stationery supplies Receiving and processing incoming parts Maintaining accurate customer and vehicle records Assisting with occasional vehicle sales recommendations by referring customers to our sales team in Mount Maunganui Preparing the next day\'s workshop schedule and supporting the service team as required What we\'re looking for Previous administration and customer service experience Excellent communication and organisational skills Strong computer skills and the ability to learn dealership systems A positive, can-do attitude and the ability to multitask in a busy environment High attention to detail and accuracy Professional presentation and a genuine commitment to customer satisfaction Experience in the automotive industry would be an advantage but is not essential What we offer Monday to Friday only – no weekends Supportive and friendly team environment Variety in your day with opportunities to learn and develop Competitive remuneration based on experience The opportunity to work with a well-established and respected local dealership A relocation allowance is payable to the right candidate If you\’re looking for a rewarding role where your organisation, customer service, and administration skills will make a real difference, we\'d love to hear from you. You need to have the legal right to live and work in New Zealand. Please do not apply if you don't meet this criteria. #J-18808-Ljbffr