NZ Service Manager - Rotorua

Job Category: Customer Service,Service Delivery Competitive remuneration package Lead a high-performance customer focused team Hands-on management role with variety Alsco Uniformsis a global company and leader in textile rental services worldwide. Alsco providesconvenient, cost-effective textile rental services,commercial linen,uniformsandwashroom hygiene–our expertise runs deep and wide. We are currently hiring! Job Description Ready to take charge of a dynamic service operation and make a real impact on customer satisfaction? Alsco Uniforms is seeking a Service Manager to lead our Service Delivery team in Rotorua and deliver accurate, timely, and exceptional service to every customer and assistance in growing our business. This is a rewarding opportunity for a proven people leader who thrives on coaching teams, building strong customer relationships, and driving performance. You'll bring energy, accountability, and a customer-first mindset while creating a positive team culture and maintaining high standards of health and safety. This is a Monday–Friday role offering a salary of $110,000–$118,000 per annum, plus performance incentives and additional employee benefits In this varied role, you'll have the opportunity to: Lead, coach, and develop a team of Service Delivery Professionals to achieve outstanding service and sales results Build a positive and engaged team culture that reflects Alsco's Vision, Mission, and Values Manage customer relationships, resolve issues promptly, and drive customer loyalty Conduct regular route rides, performance reviews, and one-on‑one coaching sessions Monitor service KPIs, complaints, attendance, and team performance to achieve branch targets Work closely with the Branch Manager on budgeting, fleet management, safety, and operational performance Identify opportunities to improve processes, systems, and service delivery standards Champion health and safety compliance across your team Desired Skills and Experience Experience Preferred: Customer service and some sales experience Strong leadership, coaching, and team-building skills Excellent communication and relationship management abilities Sound problem-solving and decision‑making skills A strong customer service focus with the ability to build long‑term customer relationships Business development and negotiation skills Health & Safety and/or Business qualifications are advantageous but not essential At Alsco Uniforms, you'll enjoy a supportive team environment, ongoing training and development opportunities, subsidised health insurance, and access to our employee PERKs programme. With branches nationwide, there are genuine opportunities for career growth and progression. #J-18808-Ljbffr